وظائف الأماراتوظائف بيت الامارات
Senior Home Delivery
Senior Home Delivery
الوصف الوظيفي
Senior Home Delivery | Retail | IKEA
What you will do
CUSTOMERS
- Provide a positive Home Delivery Service to all customers
- Develop and monitor the customer complaints system and various logs in regards to home delivery to ultimately improve overall service
- Raise the company’s visibility of competitors through periodical monitoring of the local market
OPERATIONS
- Assisting the Home Delivery Manager in controlling and managing the execution of pre-determined tasks within the home delivery department.
- Ensuring that the stocks available in the warehouse are sufficient to meet the delivery and assembly requirements.
- Preparing appropriate plans and schedules in order to meet Deliver and Assembly needs.
- Assisting the home delivery manager in preparing the annual budget for delivery/ assembly needs and goods flow based on the projected annual sales targets provided.
- Maintaining the KPI reports and preparing an action plan for those areas of concerns.
- Preparing the daily delivery and assembly schedule based on the previous day's sales and backlog.
FINANCIALS
- Act as Payroll administrator and be a super user for the Staff Management System and generate the schedules using the system.
- Ensuring HD cost Budget aligned with agreed yearly budget.
PEOPLE MANAGEMENT & DEVELOPMENT
- Motivating the home delivery staff towards achievement of work objectives. Support the home delivery team to achieve their objectives by ensuring they understand the company business plan and objectives.
- Be Train the Trainer for the HD department and ensure all the co-workers in the department are trained in Product Knowledge, customer service training, Concept training, H&S trainings.
- Support the home delivery manager in managing the team by participating with their recommendations during the Probationary period reviews and annually reviews.
- Monitor attendance of the home delivery co-workers and monitor sickness and other absences levels.
المهارات
Required skills to be successful
Job-Specific Skills:
- Analytical Skills
- Good Communication Skills
- Problem Solving Skills.
- Good Communication in English, preferable in Arabic
Behavioral Competencies :
- Customer Focussed
- Individual Accountability
- Continuous Improvement
- Personal Leadership
- Teamwork
What equips you for the role
- Must have a minimum of 2-4 years Home Delivery management experience, retail preferred with Last Mile background
- Must have strong mediation and counselling skills, working with people of diverse cultures
- Must have strategic, analytical and tactical abilities
- Must have deep knowledge of local laws and regulations concerning the labour market
- Must have the ability to acquire and analyse local market demographics as well as economic and labour market conditions
- Must be highly organised & ensure there is smooth flow of stock to meet the delivery and assembly requirements
- Good knowledge of budgeting practices and good with analysing numbers
- Must be computer literate
تفاصيل الوظيفة
- منطقة الوظيفة
- دبي, الإمارات العربية المتحدة
- قطاع الشركة
- المحاسبة
- طبيعة عمل الشركة
- صاحب عمل (القطاع الخاص)
- نوع التوظيف
- دوام كامل
- الراتب الشهري
- غير محدد
- عدد الوظائف الشاغرة
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