Senior Community Engagement Officer – INT9064

Oxfam is a global movement of people working together to end the injustice of poverty.

JOB DETAILS

DIVISION: Solid Waste Management and Recycling

TEAM: Community Engagement project

LOCATION: Al Mafraq – Host community

CONTRACT TYPE: Fixed-Term

GRADE: National D1

JOB FAMILY: Climate Justice Programme

SALARY: JOD 20,588 – 28,063 Annually (Pro Rata)

FTE HOURS: 40 Hours / Week

FLEXIBLE WORKING: We believe flexible working is key to building the Oxfam of the future, so we’re open to talking through the type of flexible arrangements which might work for you.

DIVISION PURPOSE:

The overall objective of this project is to increase access to good management of municipal solid waste, recyclable materials and organic waste in Za’atari Refugee Camp and neighbouring host communities through a cash for work modality intended to create a large number of livelihood opportunities for refugees and vulnerable Jordanians.

This will be carried out using the cash for work mechanism, to reduce the impact of the Syrian crisis on vulnerable households in Za’atari refugee camp and four municipalities in Mafraq Governate. The project is supported by a national advocacy and influencing campaign, targeting key decision makers, influencers, and the general public to improve solid waste management in Jordan.

The project is based on Oxfam’s experience in Solid Waste Management (SWM) in Jordan, working with GIZ to improve solid waste management in Jordan. It includes a strong component of community engagement and behaviour change, to bring a sustainable approach to recycling and solid waste management in the targeted communities.

TEAM PURPOSE:

To build strong community awareness, active participation and ownership around solid waste management and recycling activities and reduce public health risks and environmental impact, contributing to a life with dignity for vulnerable people in four municipalities in Mafraq Governorate, which includes Um Al-Jimmal Municipality, Za'atari & Manshieh Municipality, Rahab Municipality and Khalidiyah Municipality.

JOB PURPOSE:

The Senior Community Engagement Officer will lead a team in developing and facilitating relationships between OXFAM and the community in the targeted municipalities and ensuring community have opportunity to input, participate and provide feedback on implemented activities. The Senior Community Engagement Officer is responsible for ensuring that programming pursued by OXFAM is informed by and driven by the community.

To facilitate effectiveness and efficiency in this role, Senior Community Engagement Officer position will be physically embedded in the community through partnership with an appropriate community-based organization (CBO).

To develop, manage and implement OXFAM community engagement activities and services, including identifying, and nurturing opportunities for affecting positive change at the neighbourhood level and enhance the community participation and involvement in the implement of solid waste management (SWM) and Recycling activities, through efforts that are aligned with strategic plan, and working closely with other OXFAM and community based organization (CBO) staff and paid volunteers to ensure integration and coordination of activities.

POST HOLDER REPORTS TO Community Engagement Project Manager
JOBS REPORTING TO THIS POST Community Engagement Officers and Assistants
BUDGET RESPONSIBILITY Up to 1000 Euro

DIMENSIONS OF THE ROLE

• Required to make sound judgements regularly within agreed processes using community engagement technical knowledge, a good understanding of the team and the facilities of the team.
• Communication largely with internal staff, also with some external contacts / target audiences to support operational work.
• Analysis and internal communication of the locally relevant context to inform appropriate planning.
• Contributing to project/ programme budget planning and monitoring.
• Ensures the effective planning and delivery of projects and / or defined areas of programme, including working with partners.
• Makes complex technical information accessible and useable by non-specialist within a defined area
• Develop a shared analysis of local issues, contacts, and key players

KEY RESPONSIBILITIES

• Provide effective leadership and management of the Community Engagement team ensuring it performs to a high standard with a strong team and work ethics.
• Prepare and maintain tools for activities and budget monitoring, this includes workplans and budget forecasts for the Community Engagement component.
• Develop community engagement activities and approaches that includes different community segments such as women, men, youth, children, People with Disability (PWD), and other vulnerable groups.
• Applying leadership and management approaches to support the team who are operating among the four municipalities.
• Ensure each municipality team’s different needs and challenges are addressed and provide support accordingly.
• Assess the capacity needs of Community Engagement officer and assistants and develop capacity building plan with the support of Community Engagement project manager.
• Prepare the content for community engagement and changing behaviour related training and workshops for the community members, governmental staff, teachers, parents, key informants, children, storekeepers, etc.
• Establish trusting relationships with local community members and municipality level and stakeholders to understand their needs and community dynamics, and support tailoring projects towards those needs.
• Develop context profiling, community profile, stakeholder mapping that should contribute to the planned community engagement activities.
• Assess the capacity building gaps of community volunteers and local stakeholders.
• Identify the key Social and Behaviour Change needs and develop required communication materials with support from Media ad communication team.
• Ability to design and develop changing behaviour activities with the support from Community Engagement manager and support the team during the planning and implementation phase.
• Design community engagement methods and communication materials targeting different audiences.
• Support the team to identify local channel of communications with community members.
• Coordinate with the Senior Protection, Gender, and Inclusion Officer, and community-based organization (CBO) officer to ensure that all activities do not increase risks for refugees, women, and marginalized groups.
• Develop and establish activities tracking mechanism to ensure the accurate capturing of data to feed in all community engagement related reports and project reports.
• Support Community Engagement Project Manager to prepare internal and external reports by providing monthly reports and data based on need or request.
• Contribute to the Safe Programming Risk Matrix and implement recommendations
• Work closely with Solid Waste Management, Recycling, community-based organization (CBO) Officer Income Based Volunteering, host community and MEAL teams to ensure community is engaged in all project activities.
• Supervise and conduct participatory learning and action activities with communities and implement community feedback and follow up sessions jointly with MEAL team.
• Participate and present Oxfam in Commuinty Mobilization/ Engagement related meeting and event among the four municipalities.
• Review data received for each municipality and partners to identify trends or opportunities for recycling promotion or community Engagement.
• Monitor and address commuinty engagement related complaints received from the MEAL team and ensure these are managed within timely manner.
• Support partners team in conducting periodic in-depth surveys and focus group discussions.
• Coordinate and work in collaborative way with community-based organization (CBO) Officer to ensure the smooth implementation of community engagement activities in each area.

person specification

Most importantly, every individual at Oxfam GB needs to be able to:

• Live our values of INCLUSION, ACCOUNTABILITY and EMPOWERMENT (read more about these here).
• Ensure you commit to our ORGANISATIONAL ATTRIBUTES (including adhering to the Code of Conduct):

1. Be committed to our feminist principles, and to applying them in your day-to-day behaviour and your work. Be ready to keep learning, with accountability to those who experience oppression as a result of their identities, such as their gender, race/ethnicity, disability, or class
2. Be committed to undertaking Oxfam’s safeguarding training and adhering to relevant policies, to ensure all people who come into Oxfam are as safe as possible.

Experience, Knowledge & Competencies

Essentials

For this role, you will need to model Oxfam’s feminist leadership approach so we have selected the most relevant feminist leadership practices which we will use for assessment purposes (which you can read more about here):

• Self-Awareness
• Relationship Building
• Enabling

In addition, an ideal candidate will also have:

• Degree from a recognized university.
• At least 4 years of relevant experience in Community Engagement, Community Mobilization or Outreach fields.
• At least 2 years’ experience in Host community context in Community Engagement, Community Mobilization or Outreach fields. Preferable not limited to familiar with Mafraq governate context.
• Familiar or having experience working with host community stakeholders such as municipalities, schools, key informants, local authorities etc.
• Lead and implement community-based approaches, such as participatory, community structure and consultation activities.
• Experience in community mobilization tools, such as focus group discussion (FGD), community gathering and mass awareness campaign.
• Experience or knowledge of develop information, education and communication (IEC) materials content for Community engagement activities for different community groups.
• Experience in leading and managing staff.
• Experience in activities planning by developing workplans, and implementation at the field level.
• Excellent written and spoken Arabic is essential, very good written and spoken English is essential.
• Sympathy with the aims and objectives of Oxfam.
• Commitment to humanitarian principles and action and to Oxfam’s equal opportunity and gender policies.

At interview, shortlisted candidates will also be assessed on our values and organisational attributes, as outlined above.

Desirable

• Preferable not limited to familiar with Mafraq governate context.
• Experience or having knowledge in Changing Behaviour approaches/activities.
• Excellent Reporting skills in Arabic and English.
• Ability to design, facilitate and monitor trainings.
• Experience in budget developing and forecasting.

Safer recruitment: All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks). You can find out what this means here.

Our values and commitment to safeguarding

Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom Oxfam GB engages. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks. Oxfam GB also participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures.

We are committed to ensuring diversity and gender equality within our organisation and encourage applicants from diverse backgrounds to apply.

How to apply

As part of your online application, please upload your up to date CV and a covering letter explaining your suitability against the essential criteria in the job profile.

About us

Oxfam is a global community who believe poverty isn’t inevitable. It’s an injustice that can be overcome. We are shop volunteers, women’s right activists, marathon runners, aid workers, coffee farmers, street fundraisers, goat herders, policy experts, campaigners, water engineers and more. And we won’t stop until everyone can live life without poverty for good.

Oxfam GB is a member of international confederation of 21 organisations working together with partners and local communities in the areas of humanitarian, development and campaigning, in more than 90 countries.

A thriving diverse Oxfam:

It’s people power that brings about change. To play our part as a global organisation working to overcome poverty and inequality, we need equality, diversity and inclusion across our community of staff, partners and volunteers. Together, we’re committed to becoming a more diverse workforce, better able to tackle the global challenges that face our world today.

To do that:

• We need to dismantle the unequal power structures that exist everywhere, this including Oxfam and the wider development and charity sectors.
• We need an inclusive Oxfam where everyone can bring who they are to our work and feels celebrated for the differences they bring.
• We want and need everyone, and that means we need you.

In response to Covid-19 if you are offered a role where you are required to travel between countries please ensure you have been briefed by the Hiring Manager about any changes to working or precautions you should take as part of your role.

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