Deputy General Manager

3 نوفمبر، 2022

0 15 دقيقة واحدة

الوصف الوظيفي

Acting Two Roles at the same time,

To be a the direct person in covering the General Manager’s Responsibilities in his Absenteeism, and To be a full-time Customer Service Manager Responsible for ensuring customer satisfaction by providing problem-solving resources, managing staff and mobilizing resources.

Main Responsibilities:

Ensure that customers are served efficiently and timely to maximize customer satisfaction and meet customer expectations
Ensure that all failed service tickets are being solved and registered through the right channels.
Manage the Customer Service and Customer return team, and Cashiers team
Meeting Customers on the floor in case of complaints or requirements.
Monitor Customer Service and Hospitality teams on the store floor
Ensure standards for quality, health, and safety are met, and the showroom environment is clean.
Tour the sales floor regularly, identify the needs and resolve urgent issues.
Review and monitor the daily rosters of the showroom staff
Conduct the required training sessions when needed.
Deal with staffing issues such as interviewing potential qualified staff.

المهارات

5 – 8 years of experience in Customer Service and showroom managements

Diploma or Bachelor’s degree

Leading and Deciding: Takes control and exercises leadership. Initiates action, gives direction.
Supporting and Co-operating: Supports others and shows respect and positive regard for them in social situations. Puts people first, working effectively with individuals and teams, clients and staff.
Behaves consistently with clear personal values that complement those of the organization.

Interacting and Presenting: Communicates and networks effectively. Successfully persuades and influences others. Relates to others in a confident and relaxed manner.