Customer Service Representative (CSR)

3 نوفمبر، 2022

0 5 دقيقة واحدة

الوصف الوظيفي

We are looking for powerful players, game-changers and future leaders. At Emirates NBD, you will be part of an organization that puts its own people first, celebrates uniqueness and welcomes talent with open arms. Emirates NBD is expanding its services internationally across sectors including retail banking and wealth management, corporate and institutional banking, global markets and treasury, and Islamic banking. Join us and shape the future of banking.

Job Purpose:

This role provides the first point of personal contact with the present / potential customers (internal / external) and has the opportunity to create the first impression. Competencies which deliver courteous and informed treatment of customers need to be combined with general understanding of the organization's products/services and other background knowledge for providing simple services directly.

Visitor Handling: Interact courteously with all visitors to establish a welcoming rapport and create a favorable first impression.
Request Handling: Respond appropriately to visitor’s requests for information, service or problem resolution either by meeting these needs directly or guiding the visitor to appropriate service points.
Customer Awareness: Make visitors aware of the range of products/services/facilities to address their specific needs.
Service Provision: Provide simple information/administrative services directly.
Reception Upkeep: Maintain an attractive reception area with display of promotional material to support the projection of professional and friendly image.