Contact Service Agent

3 نوفمبر، 2022

0 6 دقيقة واحدة

الوصف الوظيفي

We are looking for powerful players, game-changers and future leaders. At Emirates NBD, you will be part of an organization that puts its own people first, celebrates uniqueness and welcomes talent with open arms. Emirates NBD is expanding its services internationally across sectors including retail banking and wealth management, corporate and institutional banking, global markets and treasury, and Islamic banking. Join us and shape the future of banking.

Job Purpose:

The agent will be responsible managing relationship with Liv. Customers. The primary focus area would be to service customer queries, complaints, requests, feedback and ensure customer satisfaction.

The agent will be required to achieve high levels of service standards and maximize client satisfaction.

Person Specification:

Bachelor degree in Business Administration or any related field.
1-2 years of analytics experience
Digital banking knowledge.

المهارات

Improve and maintain self-productivity
Handling multi tasks efficiently at the same time
Including handling multiple customers' requirements
Deliver consistent world-class customer service.
Maintain high levels of service standards while dealing with customers.
Ensure adherence to laid down policies & procedures in relation to prevention and KYC.