Call Center Agent
Job Description
Job Description
Tohandle all inbound calls and emails via the website related to FAB Properties and Mismak.
Generic Accountability
Policies, Processes & Procedures
- Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
- Demonstrate compliance to organization's values and ethics at all times to support the establishment of a value drive culture within the bank.
Job Specific Accountabilities
- Handle all inbound customer calls respond to FCR enquiries and capture/pass messages as directed (Arabic/English).
- Log all incoming rental enquiries, service requests, complaints and other feedback into the CMS system and provide unique reference number together with a target resolution time to caller.
- Monitor and track all case files from CMS until completion notify customer of any delays and expedite where necessary to maintain customer service standards (KPIs).
- Identify the root cause of any complaint and record in CMS to facilitate accurate reporting.
Qualifications
Minimum Qualification
- Bachelor's degree in the Arts (BA) or Sciences (BS) or a related discipline.
Minimum Experience
- Three years relevant experience in a Call Centre environment preferably in the property or construction sector, with a minimum of two years as an Agent or Customer Service Representative.
- Please specify the Qualification required for the related Job
- Please specify the experience required for the related Job
Job Details
Employment Types:
Full time
Industry:
Banking / Accounting / Financial Services
Function:
Customer Service / Call Centre / BPO , Finance & Accounts
Roles:
Other Customer Service / Call Center
