IT Release & Change Manager

Job Description

• Accepts, prioritizes, and categorizes change requests.
• Rejects outright any change request that is completely out of scope or out of policy for Change Management.
• Chairs the Change Advisory Board (CAB) and Emergency Change Advisory Board (ECAB) meetings.
• Ensures that all preparations have been made for a CAB meeting, including creating of agenda, circulation of change requests to be considered, and inviting of participants.
• Has the ability to review all planned changes.
• Obtains authorization for submitted change requests from the Change Authority.
• Ensures post review of exception changes to evaluate if the change addressed a real or a perceived exception condition.
• Utilizes the Change Management reporting system to monitor and track changes.
• Negotiates end-user down time for change implementation.
• Creates consolidated change schedule and resolves any scheduling conflicts.
• Identifies change requests that have not been acted upon in a timely manner and takes appropriate action.
• A solid understanding of how people go through a change and the change process.
• Experience and knowledge of change management principles, methodologies and tools.
• Exceptional communication skills, both written and verbal.
• Ability to establish and maintain strong relationships.
• Acute business acumen and understanding of organizational issues and challenges.
• Change management certification or designation desired.

Job Details

Employment Types:

Part time

Industry:

Other

Function:

IT

Roles:

Business Analyst

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