وظائف السعوديةوظائف مونستر السعودية
Command Center Specialist
Job Description
- Monitoring and tracking of all IT systems for performance and uptime, using all available monitoring tools.
- Use of monitoring systems to identify problems and report issues with the Application or infrastructure.
- Manage the deployment, monitoring, maintenance, development, upgrade, and support of all the Command Center assets.
- Effectively communicate with other departments to handle any escalating issues.
- Analyze production issues to determine root cause and provides fix recommendations to the development team.
- Support tasks to include alert monitoring for periodic jobs, opening tickets, general escalation, client coordination, and vendor interactions.
- Monitor Level 2 issues/tickets opened internally and by customers for application issues.
- Assist with planning and testing of application, installation, configuration, patches, and update production support documentation.
- Maintain proper record of work operations, logs, and events to provide detailed reporting to management.
- Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
- Must have problem solving skills and be capable of breaking down complex situations to discover and resolve root causes, this applies to both technical issues and process issues.
- Knowledge of Linux/UNIX & Windows OS administration.
Job Details
Employment Types:
Part time
Industry:
Other
Function:
IT
Roles:
Software Engineer / Programmer
