Back Office Manager

Job Description

• In charge of management control of Ericson, Ciena, Keymile, ESRI equipments with in contractual scope in timely and effective manner.
• In Charge of arranging and applying resources in the project.
• Responsible for quality of Managed Service Operations.
• In charge of regular follow-up with customer & team in order to achieve service delivery targets.
• Responsible for reporting to customer & Huawei.
• Organize the preventive maintenance work before the beginning of each month.
• Send the preventive maintenance reports to the team & customer.
• Issue the individual resource, vehicles resource and spare parts resource to ensure the trouble can be fixed at the first time.
• Participate in the MS management issue meetings and related follow-up.
• Deliver the task to the team.
• Answer the request between Huawei and customer office.
• Verify/approve/Coordinate all change-request to the system configuration detail and coordinate network change.
• Monitor and evaluate network documentation.
• Escalation of Problems to relevant parties.
• Tracking of Progress & report.

Job Details

Employment Types:

Part time

Industry:

Other

Function:

IT , Operations , Hotels / restaurants

Roles:

Software Engineer / Programmer , Back Office Processing , Back Office Assistant , Front Office Manager

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