Assistant Front Office Manager
Summary
At the moment we're looking for Assistant Front Office Manager to join our energetic, enthusiastic and passionate team at Grand Hyatt Amman.
Grand Hyatt Amman enjoys a prime location at the heart of Amman. Grand Hyatt Amman is only a 45-minute drive from Queen Alia International Airport. The 312 rooms equipped with an array of modern amenities and latest technology.
For meetings and conferences, the hotel is well equipped for hosting business and social gatherings of every description. Over 350 colleagues are committed to maintaining the highest standards of luxury, quality and service which define the company.
As Assistant Front Office Manager you will be reporting directly to the Front Office Manager and below are some of the key responsibilities:
- Assists the Front Office Manager in all aspects of their duties
- Assist Front Office Manager in execution of the management of staff
- Monitor Front Office personnel to ensure guests receive prompt, cordial attention and personal recognition
- Monitor Front Office and particularly Guest Relations personnel , to ensure World of Hyatt members, known repeat guests and other VIPs receive special attention and recognition
- Control the availability of rooms, rooms types, accuracy of room count and rate categories
- Maximize occupancy, revenue and average rate while maintaining high service standards
- Liaise with Housekeeping Department to ensure room image is maintained and the “Room Ready on Arrival” policy is adhered to
- Turn away guests if occupancies deem it necessary ensuring no good-will is lost
- Liaise closely with Executive Housekeeper to ensure special guest needs, amenities and other room related requests are met
- Be aware of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
- Know system recovery procedures
- Interpret computer reports
- Compile statistics for front office and provide reports relating to that area
- Continually check the accuracy of room count
- Approve upgrades and special amenities in absence of manager
- Inspect frequently for cleanliness and orderliness, the lobby, reception and cashier’s desk and, on a random basis, VIP rooms prior to arrival
- Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees
- Provide input for Front Office Departmental Meetings and deputizes in cases of absence
- Promote Inter-hotel sales and in house facilities
Qualifications
Knowledge & Competencies
The ideal candidate will be customer driven with an extremely proactive and 'switched on' personality and an outgoing, charismatic and approachable character. You are passionate and with a positive, flexible 'can do attitude' who's hands-on and leads his team by example and thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:
Possess strong organizational, coordination, analytical, problem solving and interpersonal skills
- Arabic Speaking, Fluent in English
- Details-oriented
- Effective oral and written communications and presentations skills– certification in Business English; Business Writing and Communication preferred
- Strong PC skills – certification in Advanced Excel, Word, Powerpoint 2000 preferred
Qualifications
- Bachelor’s degree/higher education qualification/equivalent in Hotel Management or any related field.
Essential Experience
- Typically 6 – 8 years of Front Office experience including management experience.
- Demonstrated understanding of hotel operations
- Demonstrated commitment to a compliance and quality function.
