Virtual Relationship Manager

1 نوفمبر، 2022

0 0 2 دقائق

Job Description

Job Description
JOB PURPOSE:
To manage and grow a portfolio of profitable borrowing and non-borrowing customer base in defined geographical markets in pursuit of specific sales, service, growth and opportunity targets.
KEY ACCOUNTABILITIES:

Meet and exceed monthly target objectives across portfolio growth and revenue
Focus on activation and management of dormant/inactive customers
To be abreast with all policies, products and processes to ensure superior client on boarding experience
To proactively participate in Learning, Development and training programmes of the bank in order to be effective sales personnel
Ensure strict adherence to all KYC, Compliance policies and other processes as stipulated

Job Context
Financials:

Manage portfolio of 400-500 customers comprising of customers primarily non borrowing customers
Achieve monthly& annual KPI objectives (Portfolio, Revenue, X-sell and Activations)
Cross sell bank products (New accounts, Assets, Trade, FX and Bancassurance) to increase product penetration across customer portfolio
Refer and upgrade customers to other units within the segment viz. Sales & Coverage RM
Ensure penetration in the market through focus on New to Bank referrals from existing customers
Maintain Daily Sales Reports on business performance for review

Customers

Be commercially effective in the role and consistently keep customer/client as focus & ensure excellent customer service by delivering quality client on-boarding experience
Ensure timely updation of KYC and conduct due diligence
Ensure thorough knowledge of all product, policies and processes in order to achieve superior client on boarding experience
Effectively manage current account excess and account conduct management
To ensure no mis selling to customers by offering products/services transparently as per customer requirements
Understand and resolve/escalate customer redresses to ensure timely resolution

Learning & Growth:

Participate in the assigned People Development and Learning & Development programmes. Take accountability for own development by active enrolment and participation with close coordination with respective Unit Manager
To ensure participation in assigned training, Learning & Development programmes
Awareness to competition offerings and offer suggestions to line manager to improve product/ processes

Internal Processes:

Ensure strict adherence of prescribed Sales & Compliance processes as per Bank's policies.
Adherence to governance & controls to proactively identify, manage and minimize/mitigate potential losses
Adhere to agreed SOP's across applicable areas
Adherence to all prescribed internal processes to ensure satisfactory Audit Ratings

FRAMEWORKS, BOUNDARIES, & DECISION-MAKING AUTHORITY:

Propose and recommend decisions as per the approved authorisation matrix.
Functions within the framework and boundaries of Group policies as well as overall organisational and governance frameworks.

Qualifications
QUALIFICATIONS & EXPERIENCE:
Minimum Qualification

Bachelor's Degree in Business Administration, Finance, Banking or a related major field of study is preferred

Minimum Experience

3 years relevant experience in the Corporate, Commercial or Business Banking in similar positions of managing customer base in the identified target segment.