Parts Advisor

1 نوفمبر، 2022

0 0 دقيقة واحدة

Parts Advisor

الوصف الوظيفي

Parts Advisor | Al Futtaim Auto Center | Multibrand

Overview of the role

We are currently looking for Parts Advisor to work for Al Futtaim Auto Center in Dubai Silicon Oasis. This role is the representation of the brand & parts division to the customer and maintains customer relations to ensure an end-to-end engaged customer journey in part operation (retail counter and workshop), that leads to parts supply and revenue achievement & customer retention.

What you will do

Achieve financial objectives by upselling, discount control and promote accessories to meet monthly revenue targets.
Enhance customer retention through consultation on customer needs & parts requirements, as per recommended maintenance schedule, to ensure long-term relationship with the customers.
Coordinate with the Job controllers and Service Advisors on status of parts, its availability, quotation, order/arrival and ensure timely progress update of Vehicle to customers and to maintain the on-time-delivery commitment.
Active compliance to all Standard Operating Procedures, Company policies & Distributor Programs to ensure consistency in the customer experience.
Ensure open and closure of sale order/reservations to optimise stock level & revenue & mitigate the risk of financial loss on a daily basis
Ensure accurate information capture of customer details on SAP for effective customer data management.

المهارات

Required skills to be successful

Spare parts sales experience in the automotive industry

Good sales and customer service experience

Knowledge with parts catalogue

Good systems knowledge preferably with SAP

What equips you for the role

Possess a good general level of Technical Education, Diploma, Bachelors or Automotive Engineering Degree
Minimum of 2-3 years’ experience within spare parts operations, preferably at an automotive parts sales counter, familiarity with safety standards during work for people, machines and material
Ability to speak, write and read English to deal with supervisors and customers
Working knowledge of MS office, SAP knowledge preferred
Proficient with Electronic Parts Catalogue (EPC)
Has good product and process knowledge