وظائف السعوديةوظائف بيت السعودية
QA Manager – Project/Site Level
QA Manager – Project/Site Level
الوصف الوظيفي
Job location:
- Jeddah
- Dammam
Purpose of Role:
TBA
Scope & Responsibilities:
- Driving quality metrics as a target for different processes.
- Manage process performance on Call Quality, FCR, CSAT and other relevant metrics etc.
- Managing individual quality teams aligned to each process for transactional quality & improvement initiatives.
- Ensuring reporting timelines & targets.
- Developing processes & formats to ensure effective quality management of processes and adherence to compliance standards.
- Ensuring calibration on Quality parameters by using various methodologies like Gage R&R, Discussion calibration.
- Assisting process owners in managing their processes by doing metric management, helping them identify areas of opportunity and working towards improving the same, using improvement methodologies (Six Sigma / COPC / ISO / Lean Sigma / DFSS).
- Working on process improvements through quality initiatives and Six Sigma methodology.
- Mentor and develop the team. This includes regular performance feedbacks and appraisals.
المهارات
Experience and Expertise
- Qualification: Minimum Graduate, Post graduate, MBA (desirable)
- Experience: 8-12 years of experience.
- The incumbent should have experience in the field of customer service with at least 2 years in the middle management capacity (Quality Assurance) in a contact center (contact center exposure must).
تفاصيل الوظيفة
- منطقة الوظيفة
- المملكة العربية السعودية
- قطاع الشركة
- خدمات الدعم التجاري
- طبيعة عمل الشركة
- صاحب عمل (القطاع الخاص)
- نوع التوظيف
- دوام كامل
- الراتب الشهري
- غير محدد
- عدد الوظائف الشاغرة
- 1
