Client Advisor Manager (MMA PCS)

Job Description

Private Client Advisor Manager (MMA PCSN)
As a Private Client Advisor Manager at Marsh McLennan Agency – Private Client Services you'll have overall responsibility for the team's client retention, generation of expanded revenue, cultivation and development of COI relationships, and developing active client referrals. Ensures the achievement of superior client service for the office. Directs the overall performance of Client Advisors in the office by providing day-to-day leadership, management, and coaching.
Interested Keep reading.
Your goals. Your ambitions. Your definition of success. At MMA PCSN, we believe nothing should stand in your way of making these a reality. As a colleague, you'll get personal and professional development opportunities, a driven and entrepreneurial team-oriented environment, the flexibility you desire and leaders at all levels who are committed to maintaining high levels of colleague engagement.
As a part of Marsh McLennan (NYSE: MMC), the world's leading professional services firm in risk, strategy, and people, MMA PCSN colleagues are part of a network of resources and expertise that sets our organization apart from the competition.
What can you expect
Client:

• Monitors overall client satisfaction and ensures appropriate level of service delivery. Oversees the Client Advisory process and monitors adherence to procedures and guidelines
• Develops service strategies to ensure clients needs and expectations are met
• Participates in Client Advisory review process and meetings for select clients. Ensures there is National Client Executive involvement with largest/most complex clients and Zone/National Leadership engagement with our most important clients
• Assists in resolving complex client or underwriting issues
• Working closely with SRC & BDE assigns clients to appropriate Client Advisors based on set standards, client complexity, and skills and experience of individual colleagues
• Develops and supports adoption of practices to improve quality and consistency in the client experience
• Develops and maintains relationships with sales team, clients, carriers, and MMC partners
• Identify, develop and nurture new and existing COI relationships

Financial:

• Drives a client-focused sales and servicing environment
• Sets referral, new business and cross-selling, client contact goals for Client Advisors and monitors achievement of these goals
• Overseas Client Advisor business plan development. Guides and supports client advisors with business plan implementation and adjustments (as necessary)
• Manages accurate monthly team forecasting
• Colleague Capability
• Articulates a clear purpose/vision for the team that motivates colleagues and guides their actions/decision making
• Directly manages the Client Advisors and Insurance Assistant within the office
• Responsible for hiring/training/onboarding of new hires
• Support a continuous learning culture for all direct reports and seek on-going training opportunities for direct reports
• Sets goals for staff and provides on going high quality feedback and coaching
• Conduct performance reviews and participate in compensation evaluation and discussion
• Ensures that all professional standards and guidelines are being met
• Builds talent pool/bench strength by identifying high performing colleagues and working collaboratively with each colleague to craft a tailored Professional Development plan
• Actively manages underperformers
• Shares relevant information with the staff to ensure goal achievement and uses Applied reports to monitor progress towards goals. Measure progress against goal utilizing reports available in Applied
• Direct involvement in day to day matters through observance and maintaining visibility and accessibility for staff
• Directs and manages client assignments

Process:

• Ensures proactive consultation to clients on a regular basis
• Effectively manages weekly, monthly and quarterly reporting requirements
• Ensures all billing is managed on a timely basis
• Ensures that all workflow, process and procedures are followed
• Ensures that all regulatory requirements are met and complies with all internal policies and procedures, e.g. transparency training. Works with Zone Client Services Manager and PCS Compliance team as necessary

What is in it for you

• A company with a strong brand and strong results to match
• Culture of internal mobility, collaboration and valued partnership with HR from the business
• Employee Resource Groups, which provide access to leaders, relevant volunteer and mentoring opportunities and interactions with counterparts in industry groups and client organizations
• Competitive pay (salary and performance bonus potential), Full benefits package – starting day one (medical, dental, vision, life insurance, 401k match AND contribution)
• Flexible work opportunities for work/life balance
• Tuition Reimbursement plan per year and participation in our Employee Stock Purchase Plan

What you need to have:

• 5+ years experience managing individuals and team goals
• 3-5+ years personal insurance background required with some client facing experience, some exposure to high-net worth clients and carriers preferred
• Able to independently quote most coverages for existing clients and have familiarity with excess & surplus placements
• Demonstrate an understanding of cultivating opportunities from within their client's centers of influence

What makes you stand out:

• Bachelor's degree required
• P&C License required
• Excellent verbal & written communication skills
• Ability to work well in a team environment
• Excellent technical and computer skills (MS Office etc)
• Maintains confidentiality and professionalism
• Adheres to policies, practices & procedures

MMA encourages all its colleagues to pursue dreams without limits. We promote curiosity and creativity. We gain new insight from diverse thinking and take risks on new ideas. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.
We further believe a business culture that supports a healthy, safe work environment does so by offering the right benefits, programs, policies and opportunities to keep colleagues engaged and productive including: health and welfare, tuition assistance, 401K, employee assistance program, volunteer opportunities, flexibility and other programs. Our organization is no exception. MMA was named a 2022 Top Workplace and Top Workplace awards for cultural excellence in the areas of professional development, DE&I practices, and employee well-being.
At MMA, your future is limitless. For more information about our company, please visit us at: http://marshmma.com/careers.
PCS2020

Job Details

Employment Types:

Full time

Industry:

Banking / Accounting / Financial Services

Function:

IT , Advertising, DM, PR, MR & Event Management , Merchandising & Planning / Category Management

Roles:

Software Engineer / Programmer

Skills:

Client Services Business Plan Computer Advisory written communication skills Onboarding professional development work/life balance Decision Making Responsibility client facing client experience Management Consistency performance reviews Flexible quote quarterly reporting Sales Team client contact Client Service Business Plan Development Development Forecasting Professionalism Leadership personal insurance Collaboration Consultation Client Retention Implementation coaching Hr client satisfaction policies and procedures private client services Proactive client-focused continuous learning Underwriting service delivery Performance

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