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Call Center Representative / Agent - وظيفتي
وظائف الخليجوظائف بيت الخليج

Call Center Representative / Agent

Call Center Representative / Agent

الوصف الوظيفي

Job Purpose / Responsibilities –

The Call Center Agent is responsible for directing and coordinating enquires of the customers of the Automotive division Industries.

Key Behaviours, Skills & Aptitude

  • Plans, directs, coordinates and controls the total number of incoming calls from existing customers
  • Attends to enquiries from new prospects and makes outgoing calls
  • Opening new job cards related to the service center
  • Solving customers problems related to delivery and showroom
  • Conduct customer satisfaction surveys
  • Forward customer complaints by email to call centre supervisor
  • Execute telemarketing campaigns
  • Ensure proper call execution in order to maintain highest quality customer service and increase sales

الوصف الوظيفي

المهارات

Relevant Education, Knowledge & Experience:

  • High school diploma
  • Bilingual – good command of both English and Arabic
  • 2 year experience in the same field
  • Expert in using Microsoft Office applications (Word, Excel and PowerPoint)
  • Good communication skills
  • Clear voice and pronunciation
  • Team player
  • Friendly attitude with customers and team members
  • Excellent customer service skills

المهارات

تفاصيل الوظيفة

منطقة الوظيفة
الكويت
قطاع الشركة
المطاعم وخدمات الطعام; البيع بالتجزئة وبالجملة; وكلاء السيارات
طبيعة عمل الشركة
صاحب عمل (القطاع الخاص)
الدور الوظيفي
خدمة العملاء ومركز الإتصال
نوع التوظيف
دوام كامل
الراتب الشهري
غير محدد
عدد الوظائف الشاغرة
غير محدد

تفاصيل الوظيفة

المرشح المفضل

المستوى المهني
متوسط الخبرة
منطقة الإقامة
الكويت

المرشح المفضل

Job Source

مقالات ذات صلة

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