Guest Service Agent
Job Description
Guest Service Agent
First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
What is in it for you:
- Employee benefit card offering discounted rates at Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing: - Greet, check-in, respond to requests and settle accounts while providing exceptional service
- Take initiative to add a personalized experience
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling
Your experience and skills include: - Service focused personality is essential experience is an asset
- Prior experience working with Opera or a related system
- Fluency in English additional languages are a plus
- Ability to work cohesively with fellow colleagues as part of a team
Your team and working environment:
The MAF Accor Hotels is owned by Majid Al Futtaim and managed by Accor. We are one of the largest AccorHotels clusters in Dubai with a total of seven hotels:
- Pullman Dubai Creek City Center Hotel & Residences
- Novotel & Ibis Deira City Centre Hotel Hotels
- Suite Novotel & Ibis Mall of the Emirates Hotels
- Ibis Al Rigga Hotel
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Details
Employment Types:
Full time
Industry:
Hotels / Hospitality / Restaurant
Function:
Manufacturing / Engineering / R&D , Sales / Business Development
Roles:
Direct Sales Agent / Commission Agent
Skills:
Guest Service Agent
