Job Description
The Position
To provide prompt and courteous F&B service to the Hotel's guests.
KEY ROLES & RESPONSIBILITIES
- Welcoming customers, informing them about specials or new items, answering questions, and accepting orders and payments.
- Promotes coffee consumption by educating customers selling coffee and coffee grinding and brewing equipment, accessories, and supplies preparing and serving a variety of coffee drinks, along with pastries.
- Sells coffees and coffee grinding and brewing equipment by explaining differences in coffee beans and coffee preparation machines demonstrating how brewing equipment operates.
- Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, espresso, caffe latte, and cappuccino.
- Generates revenues by attracting new customers defining new and expanded services and products.
- Maintains inventories by replenishing coffee bean supply stocking coffee brewing equipment maintaining supplies, pastries, and cookies for coffee bar.
- Keeps equipment operating by following operating instructions troubleshooting breakdowns maintaining supplies performing preventive maintenance calling for repairs.
- Maintains safe and healthy work environment by following organization standards and sanitation regulations.
- Improves quality results by studying, evaluating, and re-designing processes implementing changes maintaining and improving the appearance of the store and coffee bar.
- Learning about brewing methods, beverage blends, food preparation, and presentation techniques to improve food quality.
- Maintain a clean dining area, sanitizing tables and chairs, and sweeping crumbs off of the floor
- Adhering to all food safety regulations and quality controls.
PERSONAL ATTRIBUTES
- Average reading, writing and oral proficiency in the English language
- Must be well presented and professionally groomed at all times
- Able to account and handle cash effectively and efficiently
- Good communication and customer contact skills good problem resolution skills
- Basic F&B product knowledge
- Team player with strong interpersonal skills and attention to detail
QUAlIFICATIONS
- Secondary education
EXPERIENCE
- Minimum 2-years experience in fast paced coffee driven concept ( Coffee shop, Lobby Lounge)
- Previous public contact and/or cashiering experience
Job Details
Employment Types:
Full time
Industry:
Hospitals / Healthcare / Diagnostics
Function:
Customer Service / Call Centre / BPO
Roles:
Customer Service Executive (Voice)
