Assistant Outlet Manager

Job Description

The Position
To manage the overall operation of the restaurant, following established objectives for the highest standards in professional management and administration as well as in effective and fair personnel development.
KEY ROLES & RESPONSIBILITIES

• Motivate, discipline, direct and supervise the work of all employees in the restaurant
• Develop and maintain training programs to ensure a high degree of staff professionalism
• Manage day-to-day operations of the restaurant
• Handle complaints and make effective service recovery
• Ensure standards are being followed in accordance with F&B policies and procedures
• Ensure all employees have full product knowledge
• Regularly inspect food & beverage quality
• Follow established and proper Accounting procedures
• Hold monthly one-to-one staff meetings to establish and monitor targets and achievements, and update performance logs accordingly
• Conduct daily roll plays and ensure employees adhere to grooming standards
• Develop maintenance schedules
• Liaise with stewarding on inventory and breakage control
• Maintain daily log book maintaining clear and concise information on the operations.
• Establish guest database with preference records of regular guests
• Schedule employees to maintain Hotel's service standards within budgeted labour costs
• Assign responsibilities to subordinates and conduct regular performance checks
• Implement weekly cleaning schedules for operating equipment
• Manage organization and cleanliness of departmental areas by conducting weekly walk-throughs with Hygiene Manager, Housekeeping and Engineering Department
• Control stock of all equipment in the restaurant
• Constantly monitor staff's appearance, attitude and degree of professionalism

PERSONAL ATTRIBUTES

• Excellent reading, written and oral proficiency in English
• Experienced in all aspects of restaurant service
• Must be well-presented and professionally groomed at all times
• Excellent leader and trainer with strong motivational skills
• Strong interpersonal skills and attention to detail
• High degree of professionalism, sound human resources management capabilities, business acumen, energy and determination
• Proven organizational skills, able to set and meet deadlines with quality results

QUALIFICATIONS

• Degree in Hotel Restaurant Management or equivalent

EXPERIENCE

• Minimum 2 – 3 years Hotel experience

Job Details

Employment Types:

Full time

Industry:

Hospitals / Healthcare / Diagnostics

Function:

Sales / Business Development

Roles:

Customer Service Executive (Voice)

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