Operational Information Management Officer

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and

encourages qualified candidates to apply irrespective of race, color, national origin, ethnic or social background, genetic information

gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status, physical or mental disability.

Job Title: Operational Information Management Officer

Type of Contract: Regular Consultant level I

Division: CBT / Cash-Based Transfers Division

Duty Station (City, Country): HQ Rome, Italy

Duration: 11 months

BACKGROUND AND PURPOSE OF THE ASSIGNMENT:

The United Nations World Food Programme (WFP) is the world’s largest humanitarian organization, saving lives in emergencies and using food and cash assistance to change lives and empower people to meet their essential needs. WFP does this both through direct programming as well as by supporting governments on their national pathways toward the Sustainable Development Goals (SDGs), in partnership with multiple stakeholders. WFP is the largest cash actor in the humanitarian community: WFP transferred over US$3.3 billion to 56 million people in 2022. WFP is the Nobel Peace Prize Laureate 2020.

The Cash-based Transfer (CBT) Division in WFP’s Global Headquarters leads the organization’s global efforts in cash programming and is a dynamic and agile team that works multifunctionally and with a range of innovative partners. The CBT Division is strengthening its capacity to manage, process and share information with WFP field offices and other internal and external stakeholders to enable fact-based decision-making. This position is under the supervision of the CBT Deputy Director or delegate, and in coordination with CBT cross-functional units, Regional Bureaux, Country Offices and WFP’s Emergency Division.

KEY ACCOUNTABILITIES AND RESPONSIBILITIES:

The incumbent will:

• Create and lead the CBT IM team and supervise junior team members;
• Create and lead implementation of the team’s Internal Communications and Information and Knowledge Management strategies;
• Collate data, analyse identify and address IM gaps, and facilitate information sharing between the different CBT stakeholders;
• Identify new information and data requirements to support CBT operations, and support relevant stakeholders in gathering and sharing this information and data;
• Coordinate country-based CBT information to ensure consistency and coherence across all CBT operations, including working with country-based IM staff on identifying, collecting and providing relevant information for the different products;
• Source, draft, and disseminate a wide range of qualitative and timely IM materials on CBT activities and operations, especially in emergencies. Products, for distribution to internal and external audiences, include (but are not limited to): updates, reports, web content, inputs to corporate and inter-agency products, factsheets, data analyses and presentations;
• Analyse and leverage existing tools and products across WFP to extract relevant information and inform on operational trends, including (but not only): CASHboard, mVAM, hunger map, Market Functionality Index, CBT analytics and dashboards to analyse and present emergency operational trends;
• Lead the implementation of WFP’s standardized IM policies, data systems and information products across the CBT division, prioritize info sourcing from existing corporate databases, and ensure coordination and linkages with CBT dashboards and data analysis set ups;
• Consistently review existing IM channels to identify opportunities for effective sourcing and dissemination of CBT related information, data and knowledge;
• Build IM capacity in the field and in HQ by sharing best practices, preparing capacity building activities, on-the-job training and shadowing activities;
• Manage knowledge management activities including lessons learnt and After Action Reviews;
• Periodically revisit the dissemination plan for all information products and services as appropriate (e.g. web portal, mailing list, information centres, etc.) including the review of standard operating procedures for clearing information products for release.
• Apply strategic thinking, communicate and fulfils WFP’s vision and operational outcomes to deliver meaningful solutions, demonstrate curiosity, design and implement new ways of doing things when relevant;
• Participate in field missions as needed, with clear mission TORs and Back to the Office reports.
• Perform any other duties as required.

DELIVERABLES AT THE END OF THE CONTRACT:

1. Creation of the IM/KM and Internal Communications CBT team.
2. CBT IM products distributed in a timely, efficient and professional way;
3. Analytical tools in place, and CBT-related business intelligence provided with the needed information and IM materials;
4. Mapping of all IM/KM and Internal Communications products specifying product type, audience, purpose, frequency, accountability, clearance mechanism and dissemination platforms/channel;
5. Mapping of corporate WFP databases and info sources relevant to CBT and deduplication of all information sourcing;
6. Structured and efficient inbound and outbound CBT channels;
7. Templates and SOPs drafted and cleared by relevant unit;
8. IM/KM capacity in the division and in the field strengthened.

QUALIFICATIONS AND EXPERIENCE REQUIRED:

Education:

University degree in one or more of the following disciplines: social sciences, public relations, communications, or others relevant to international development and/or humanitarian assistance.

Experience:

Three or more years of relevant work experience in information management, data collection methodologies and capability building. Field experience in humanitarian sector and/or CBT operations is desirable.

Knowledge and Skills:

Microsoft Office, data collection tools, database technologies and project management methodologies. Understanding of different data collection methodologies and relational data theory. Ability to compile and holistically analyze diverse datasets. Experience and ability to effectively engage, coordinate and articulate insights across a variety of stakeholders. Ability to lead a small team with diverse competencies and to coordinate with colleagues in other units and in the field. Experience in conducting capacity building activities and training is desirable.

Language:

Fluency (level C) in English with an intermediate knowledge of another official UN language (Arabic, Chinese, French, Russian and Spanish) or Portuguese (one of WFP’s working languages) is desirable.

Terms and Conditions

WFP offers a competitive compensation package which will be determined by the contract type and selected candidate’s qualifications and experience.

Please visit the following websites for detailed information on working with WFP.

http://www.wfp.org Click on: “Our work” and “Countries” to learn more about WFP’s operations.

Deadline for applications: 21 July 2023

Ref.: VA No. 828159

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing

an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of

authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ),

International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar

bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

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