Job Description
Butler
Do you have a passion for excellence We are looking for for a butler who can create a magnifique experience to our valued guests.
What is in it for you:
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
- Take care of all VIP room guests and coordinate with all concerned departments to fulfill guest needs and requests.
- Fully aware of the Room Service and other outlets , answers questions on menu selections, with the kitchen regarding menu questions and product availability.
- Keeps concerned departments informed about the guest allergies and food preferences.
- Update the with guest preference, likes and dislikes on to the section.
- Follows all the guest needs until they are completed to the total guest satisfaction.
- Welcomes the VIP guest at porte cochere and other guests availing butler service.
- Serves welcome drinks and the guests to their assigned rooms.
- Conducts the in room process in a fast and efficient manner, following all the standards and also liaising with bellmen for luggage delivery.
- Takes care of the guest's requests and liaise with respective departments: , , bookings, and any special requests etc.
- Able to perform software operations like check-ins / , update profile, room , requests, apply payment, verify and adjust billing, activate , process check-out etc. on the hotel software.
- Checks in with guests to ensure satisfaction with each food course and/or beverages.
Your experience and skills include:
- Positive attitude and good communication skills, with excellent grooming standards.
- Commitment to delivering a high level of customer service.
- Fully conversant with features: lay-out, room type, location, decor, in room facilities and equipment.
- Flexibility to respond to a variety of different work situations and ability to work on your own.
- Knowledge of using the point of sale software, Property management software and any other system or software to perform the duties.
- 3 Years Diploma or Bachelors Degree in hotel Management specialized in F&B Service.
- Minimum 2 years experience at a similar level at a 5 star or . And 3 to 5 years experience in F&B Service.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Details
Employment Types:
Full time
Industry:
Hospitals / Healthcare / Diagnostics
Function:
Hotels / restaurants , Manufacturing / Engineering / R&D
Roles:
Butler
