Assistant Manager Business Support
Job Description
Job Description
Department Description:
Business Banking was set up as a separate vertical under CWM to manage all nonindividual relationships Various products and services have already been set up to this effed and a constant effort is placed to ensure that a complete suite of products Is offered In order for the customer to use Emirates NBD as aone stop bank for all the banking requirements
Brief Description:
The Incumbent is responsible for providing specialist services relating to business support activities The person would be responsible for ensuring completion of tasks bearing In mind the Service standards associated with Emirates NBD The role would require technical expertise compliance and control orientation as well as team management and motivational skills
Detailed Description:
Projects
KYC Remediation
SIGCAP Remediation
GAP sheets received from head office to be segregated based on customersconstitution
Maintain a dally plan of customers to be contactec with date and time
Custornlfr meetings to be set up at the customer premises for contad point verification
Customer verification done and fOfm to be completed and signed
MIS and Reporting
Develop reports on segment level to maximize operational efficiencies starting from the grass roo level onwards
Coordinate with various stakeholders including FIN TRY GOPS GRC etc to collate data for report preparation for daily monthly fortnightly and annual reports
Process Transformation
Measurement of TA Ts for various operations at centres through scientific and analytical tools
Identify gaps In the existing operational systems and report to higher management
Suggest Influence changes to ensure optimal productivity from the resources for the over all Improvement of segment
Implement changes In the current process to obtain higher efficiency productivity and customer satisfaction levels
Job Requirements:
Operations
Approver of smartBUSINESS access to customers based on delegations held in DOCSAFE
Develop CRSAs related to operations and liaise with RISK and Compliance
Monitoring of SR escalations in CRM
Review the FOREX reports and present an analysis of the same to management on a monthly basis
Compliance Risk
To be fully aware of an policies relating to operational risk sales processes credit policy antlmlsselling etc
To be responsible for ensuring uptolate compliance KYC and profiling for each dient as well as maintaining a high level of confidentiality at all tines
To be responsible for assessing customer risk suitability of produds and explaining appropriate products and services to meet dlent requirements
To safeguard the reputation of Emirates NBD by employing best practices and acting in a professional manner at an times to document al meetings and contribute to the reporting processes established In the unit
Additional Details:
To be conversant with the full range of SME Banking products and services Indepth knowledge on SME customer segment
Banking atleast 45 years
UAE GCC Sub continent experience atleast 23 year in UAE
Conversant with SMEnon individual I Company accounts Banking requirement
Understanding of SME market segment In UAE
Sound knowledge of end to end requirement of SME customers ie Liabilities Assets Cross Sell
Indepth understanding of the banking operations along with policies and procedure
Analytical Thinking Business Orientated Leadership Motivational
Self motivated team player ability to deliver
Qualifications
AS Mentioned in the JD
Job Details
Employment Types:
Full time
Industry:
Banking / Accounting / Financial Services
Function:
IT , Analytics / Business Intelligence , IT- Hardware / Telecom / Technical Staff / Support , Sales / Business Development
Roles:
Data Analyst
