Technician

27 أكتوبر، 2022

0 4 4 دقائق

Technician

الوصف الوظيفي

Objectives

Accurately and skilfully undertake the repair and servicing of all cars
Support the Workshop Controller in the running of the Luxury Car facility
Detect and diagnose faults and establish work required
Deal with all customers directly in a customer-facing role and fulfil all tasks to the customer’s complete satisfaction
Ensure all work is completed safely and complies with Retailer, manufacturer and industry guidelines

Measures

Objective: Accurately and skilfully undertake the repair and servicing of all cars

Perform service and advanced diagnostic repair work as directed and in accordance with established and documented procedures, as well as conducting routine service work on all cars.
Analyse work orders carefully to understand a vehicle’s condition, the accuracy of the diagnosis and what work has been agreed to
Maintain the highest standards of workmanship in line with the latest technical guidance and evolving technical practice
Document completed work orders, ensuring hours and materials used are accurately and appropriately recorded and all warranty material is kept and returned to the Warranty Clerk
Minimise wastage of all materials, oils and fluids

Objective: Support the Workshop Controller in the running of the Luxury Car facility

Assist the Workshop Controller in scheduling and prioritising work, advising on Luxury Car work requirements that affect service prioritisation and supervising the completion of jobs to ensure that the highest standards of workmanship are achieved
Assume a leading position within the Workshop and advise the Luxury Car Team on work priorities
Act as guide and mentor to junior level technicians, providing them with technical advice on non-Luxury Car work where required and assist the Workshop Controller with the induction of new staff
Be proactive in suggesting better ways of working, as appropriate
Undertake all other tasks and responsibilities as requested by the Workshop Controller

Objective: Detect and diagnose faults and establish work required

Test vehicles and provide diagnostic reports to the Workshop
Controller and service reception
Observe, recognise and report on vehicle and component serviceability
Conduct pre-service booking discussions with customers to resolve any issues, using customer-facing skills to understand and interpret faults leading to an accurate diagnosis
Communicate with customer-facing Luxury Car staff and customers over fault diagnosis in a clear, unambiguous way
Communicate with all other areas of business affected by potential work requirement eg Parts, Bodyshop, etc.

Objective: Deal with all customers directly in a customer-facing role and fulfil all tasks to the customer’s complete satisfaction

Meet customers at new vehicle handover, setting up the vehicle and demonstrating technical features to customers as required
Receive customers courteously, in line with the Volkswagen quality programme
For post-service booking communicate clearly and unambiguously when explaining a fault diagnosis or work required
Safeguard and protect the customer’s vehicle and its contents while being repaired or serviced, ensuring adequate seat protection is used in every vehicle during service and repair

Objective: Ensure all work is completed safely and complies with Retailer, manufacturer and industry guidelines

Ensure vehicles comply with Volkswagen and industry safety standards when returned to customer and any faults have been reported and noted on the job card
Ensure all health and safety, environmental and recycling policies, plus all internal policies and procedures are adhered to, focusing on customer needs and building upon the professional reputation of the retail facility
Check the condition and ensure the correct maintenance of tools, equipment and other materials in accordance with company policy
Follow safe working practices and be proactive in suggesting possible improvements

Key Competencies

Customer Focus

Operational Focus

Business Focus

Work with other areas of the business to improve Retailer profit and customer care
Appreciate the impact of wider business issues on the
Retailer and customer
Represent the Volkswagen brand

Essential Recruitment Criteria

Personal Qualities

Education

Experience

Minimum of Two years of experience in the same post.
Previous experience in a similar role
Previous experience working for a prestigious motor brand
Proven track record in vehicle repair and servicing
Proven technical ability at a level commensurate with that for selection to the Master Technician course
Current driving license
Ability to use technical vehicle repair and diagnostic software tools
Arabic & English language.