Customer Service SocMed Marketing

Job Description

Description:
Qualifications:
-Answering questions about a company's products/services.
-Processing orders and transactions.
-Resolving issues with clients and troubleshooting technical problems.
-Delivering information about a company's offerings.
-Providing proactive customer outreach.
-Handling customer complaints.
-Collecting and analyzing customer feedback.
-Maintains monthly or bi-monthly minimum goals.
-Completes market research and monitors competitor activity.
-Makes recommendations for the customer.
-Maintains documentation of customer contact and account updates.
-Creating & Following up BOQs
LOOKING FOR CONTENT CREATOR MARKETING
-Plan and create contents for social media platform.
-Develop, implement and manage our social media strategy after conducting competitive research, platform determination, messaging, and audience identification.
-Plan, create, publish and share new content (including original text, images, video, and code) daily that builds meaningful customer connections, increases brand awareness, and encourages community members to engage with the brand.
-Collaborate with sales teams to develop social media campaigns.
-Stay up to date with the latest social media best practices and technologies.
-Create editorial calendars and syndication schedules.
-Bolster the network by interacting with industry professionals and influencers via social media.

Job Details

Employment Types:

Full time

Industry:

IT / Computers – Software

Function:

Customer Service / Call Centre / BPO

Roles:

Customer Service Executive (Voice)

Skills:

Front Desk Receptionist

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