Customer Service Cordinator
Job Description
Description:
We being market leader in LED walls our motto is to provide our prestigious clientele to happy with apt and perfection in service.
Job Purpose:
To efficiently link between our engineering, technical and sales departments to effectively manage the day to day business of these departments.
General Day-to-day tasks
. Front line service desk, managing calls and enquiries by phone and email.
. Coordinating maintenance and breakdown jobs with the service managers.
. Maintaining the planning schedule.
. Administrating service reports, logs and documentation.
. Organising customer training.
. Cordinating to arrange technicians to be on time mentioned in the SLA.
. Understand and prioritize work based on importance and criticality.
. Arranging machine shipments and paperwork. . Internal communication between department for smooth running of Maintenance as well as IT related works.
Key areas of responsibility: – typical tasks will include:
. Responding to incoming service desk calls and emails.
. Planning and scheduling of engineers for maintenance visits and repair jobs.
. Day to day communication with engineers and customers, working closely with service managers and supervisors.
. Review and coordinate all completed service engineering paperwork. . Arrange shipping quotes, raise all necessary paperwork and managing the job.
. Support team members when required and undertake any other tasks that may arise.
. Finding root cause of issue and solving .
. Should have IT knowledge and be able to learn and understand our system and its functionalities.
Job Details
Employment Types:
Full time
Industry:
IT / Computers – Software
Function:
IT , Customer Service / Call Centre / BPO
Roles:
Customer Service Executive (Voice) , Customer Service Executive (Non-voice) , Software Engineer / Programmer
Skills:
Tele Sales – Real Estate
