Service Advisor

26 أكتوبر، 2022

0 3 2 دقائق

Service Advisor

الوصف الوظيفي

JOB PURPOSE

Service Advisors are the first contact in the Workshop for a customer and provides a window to the workshop. SA should be an image builder for the Service Department and present a picture of faith and confidence.

JOB ACCOUNTABILITIES / CONTENT:

Receive Customer Vehicles for Service and Repair Jobs and raise repair orders on Dealer Management Systems (DMS)
Technically competent to understand the customer needs and requirements and accordingly raise Service Orders
Able to provide detailed explanation on jobs to be carried out on vehicle.
Provide detailed explanation and technical justification for additional repairs with cost Estimate and obtain approval from customers.
Ability to advise customers on the required vital jobs
Should have flair for Selling Value added Services, Service Contracts and accessories
Able to make every effort to resolve Customer Complaints and ensure customer has positive ownership experience
Regularly follow up with Workshop controller and technicians on his vehicles and update Customers regularly on the job progress and ensure delivery of the vehicle at the promised time
Raise Warranty approvals
Raise special orders for parts not available and follow up and keep customer informed
Prepare Invoices on DMS and arrange for Active delivery of vehicles
Follow up payments of credit customers and ensure collection within stipulated time
Regularly monitor orders raised by him and ensure timely billing
Conduct service follow up to ensure customer satisfaction

المهارات

JOB KNOWLEDGE

Good technical background.
Good looking and appearance.
God Negotiator
Good ability to work under stress.

SKILLS

SA is front line critical interface with our customers, a professional who understands and believes in customer satisfaction.
SA will be required to provide established standards of Customer Service through diagnostic ability, assessment of repairs/ maintenance and very importantly quality customer care
Strong analytical, communication and inter-personal skills with administrative competence are critical for this job, able to speak/ read/ write Arabic and English.
SA should also good in PC Skills/ MS Office and capable of using dealer management systems with minimum training.
SA should be holding a valid local driving license, to enable him road testing vehicles on road.

EXPERIENCE required for the job :

A degree in Automobile/Mechanical Engineering would be preferred, Diploma is minimum.
SA will have at least 2 years experience as Service Advisor/Service Consultant, and 5 years technical position.