Client Advisor – Global Fashion Brand – UAE

26 أكتوبر، 2022

0 2 دقيقة واحدة

الوصف الوظيفي

Client advisor role for a soon to open call centre for one of the largest fashion houses in the world.
Client Details
Global maison with a rich history in fashion and luxury.
Description
Reporting to a Team Manager, this person will be responsible for;
Providing a uniquely tailored and personalised customer service to the clients in line with the brands valuesDelivering an exceptional client experience whilst also maintaining efficiency in line with the boutique's experienceActing as the brand ambassador through a passion and a sincere voice for the brand creating strong client relationships and loyaltyAnswering all inbound calls and inquiries from new and existing clients, providing advice on product categories and creating brand awarenessOffering product quotations and advice about what might suit their business bestDriving force towards the brands adoption of omnichannel experience
Profile
To apply for the role, it is a must to have the following experience;
Ideally 5 years of experience in a client facing environment or 3-5 years of call centre advisor experienceAn understanding, appreciation and passion for all things luxury – ideally someone coming from luxury or similar industriesStrong communication skills, verbal and written, customer service skills and the ability to prioritise while handling multiple tasksPositive mindset, empathetic and a willingness to learn in a fun and fast paced growth environmentPreference for an Arabic speaker – open to other bilingual speakers as well
This is a 5 day work week role on rotation.
Job Offer
Attractive package and benefits.