Technical Support Executive

Position Description:

Technical Support Executive plays a critical role in client satisfaction and thus bringing repeat business. They are the primary point of contact for the company's clients and need to have good communications, interpersonal and problem-solving skills. We are looking for a smart-working dedicated individual to join our team.

Responsibilities:
 Provide technical support and ad-hoc training to customers who use the company’s product, replying to inbound queries.
 Develop customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn.
 Ensure all customers are successfully using the product or service they’ve purchased from the company and catering to their technical queries by providing preliminary diagnosis of the issue before forwarding it to the development team
 Respond to customer queries in a timely and accurate way, via phone, email or chat
 Identify customer needs and ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.
 Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)  Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager.

Requirements:
 B.Tech/BCA/MCA/M.Sc-IT or equivalent degree
 Transferrable Iqama
 Active problem solving and analytical skills
 Excellent interpersonal and communication skills  Customer focus and ability to perform under pressure

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