Sr. Associate – Admin Support, Call Center

25 أكتوبر، 2022

0 3 دقيقة واحدة

الوصف الوظيفي

Role Purpose:

To provide a competent, courteous, efficient and proactive response to all calls that come to BUPA Arabia internally and externally, with a high level of quality that is in line to the image & standards of BUPA.

Key Accountabilities:

1- Calls handling

Provide a high level of customer service and professional communication skills
Keep records of calls placed and received, and of related toll charges
Offer special assistance to persons such as those who are unable to dial or who are in emergency situations
Send notification email in case of no answer and follow up
Perform clerical duties such as typing, proofreading, and sorting mail.
Escalates complaints to proper channels

المهارات

Skills:

Customer Service, Call Center Agent, ability to communicate clearly, read and write effectively; in English and Arabic.
Able to multitask and work well under stress
Strong trouble shooting, problem-solving and analytical skills