Service Management Specialist
Job Description
Job Description :
- Responsible for driving and managing Incident Management Problem Management Change Management Asset/CMDB Management Knowledge Management, Service Continuity (including DR and BCP) and Event Management
- Establish KPI metrics, benchmarks and promote a culture of Continual Service Improvement.
- Manage work assignments and projects within IT Production services. Monitor for compliance with department & organizational policies and procedures. Support Internal and external auditors for IT Audits.
- Deliver management and operational reports related to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for ITIL processes at regular intervals.
- Schedules and conducts regular business and service performance reviews and documents progress of actions.
- Responsible for identifying and executing opportunities for process improvement including the development and implementation of best practices and continuous improvement initiatives for business units.
- Accountable for regular Service Level achievements reviews with Stakeholders.
- Service Single Point of Contact for key stakeholders and first level of escalation for operational issues.
Job Details
Employment Types:
Part time
Industry:
Telecom
Function:
Oil & Gas
Roles:
HSE Management Specialist
Skills:
Service Management Event Management Itil Process Cmdb
