Senior Service Designer

25 أكتوبر، 2022

0 37 3 دقائق

Job Description

Job Description
As digital transformation continues to reshape our world. FAB recognizes the power of collaboration and co-creation as a driving factor to empower success and Grow Stronger.
FABRIC Collaborates with teams across the bank to inspire creative thinking and deliver tangible innovation that works. FABRIC's role is to serve as a critical enabler of innovation and FAB's wider digital transformation agenda in this era of continuous change.
FABRIC focuses on designing customer-facing solutions to meet the unique and rapidly changing needs of the Bank. Through the right mix of creativity, technology and expertise, FABRIC enables FAB teams to solve business challenges in an accelerated way by working collaboratively.
Our vision is to create a culture of tangible innovation throughout the Group. One that engages FAB employees to create sustainable ideas that generate business and commercial value. FABRIC is a platform to develop new products, services and solutions with partners, startups and technologists.
FABRIC is made up of 5 key components:
. Co:Create: Enables teams across the bank to solve business challenges through the right mix of people, process and technology
. FinTech: Engage the maturing fintech ecosystem. Better identify, validate & work with fintech companies
. Research: Research and user testing to enable real customers to validate projects and initiatives
. Innovation Strategy: A program to engage staff across the bank to inspire, educate and enable teams to leverage the lab and its toolkit
. Product Design: Design center of excellence. Championing design principles and craft across the bank.
Key Accountabilities:

The ideal candidate will be humble and hungry to learn, with a perseverance to educate colleagues across the bank about the importance of Design Thinking and Service Design. A passionate character who loves to listen and engage with others, but is not afraid to bring a different opinion or idea to the table through effective communication.
The Senior Service Designer will maintain effective relationships with a large number of internal stakeholders, and manage projects from problem definition through to solution concepting, validation and incubation.
The Senior Service Designer will define and manage opportunities that can be solved by service design and design thinking across the bank. The candidate will have knowledge of technology (front end + mobile), UX/UI, product development and experience applying design processes while working collaboratively with customers and cross-functional teams.
This candidate will have an entrepreneurial spirit and the knowledge to continue to add and contribute to the team's approach to solving customer problems through the right mix of people, process and technology.
In addition, if a candidate has demonstrated experience of crafting user experiences (Figma, Sketch, XD), this will be highly regarded.

Problem Definition

Engage teams and business units to uncover opportunities and ideas to innovate in the lab
Unpack and interpret the entire ecosystem of a product, service or system
Manage the development of the problem statement that will be added to the innovation backlog
Manage the backlog of ideas and qualified projects

Incubation

Play a key role in incubating a Service Design project as an MVP to further validate and define the opportunity with real customers
Enable a mini startup of internal stakeholders and external partners to develop the project over a short period of time
The ability to work collaboratively in an agile delivery team across Value Streams
Report and present progress on incubation projects to the innovation governance team

Leadership

Understand, evangelize and educate on Design Thinking – create the right conditions for projects and teams to succeed. Showcase FABRIC to internal stakeholders and visitors.
Comfortable / experienced in working within an Agile Delivery structure. Focused and able to deliver great digital products at pace, while flexible enough to pivot priorities where required. Able to work as part of a self-organizing, autonomous team, aligning Design Thinking to Agile Squads as part of DesignOps
Excellent written and verbal communication skills, including the ability to clearly and effectively present concepts and justify decisions
The ability to enable and empower teams to innovate and co-create. Supporting the ownership and culture of innovation in the Group.

Human Skills

Empathy: Take time to listen, understand and connect. Set a tone that people & relationships matter
Curiosity: Show a strong desire to learn. Be inquisitive. Be ambitious. Challenge the status quo
Ownership – Take the initiative. Be responsible for team success.
Task Execution: Be committed to your task. Be driven. Stay focused.
Creativity: Be open-minded. Be inspired. Think differently .
Communication: The ability to own the room. Build influence with Snr stakeholders, be clear and concise with how you communicate.

Qualifications

7-10 years relevant experience of running Service Design / Design Thinking in practice, both at a strategic, decision-making level as well as at a granular, activity level.
Proven history leading or working with cross-functional teams to create powerful, effective and coherent digital products.
A technical understanding of web / app / service development.
Knowledge of and curiosity about technology and its impact on design solutions
Excellent leadership skills, problem resolution abilities, and good judgement
Planning and analytical skills are essential
Strong command of English language both verbal and written a must, with Arabic a plus
Demonstrates flexibility when addressing shifting or competing priorities.
Excellent presentation skills
Basic project management skills are a must to ensure all stakeholders are managed, projects are delivered on time and on budget
Impeccable personal time management