Operations Lead
Job Description
Job Description :
- Ensures on a daily basis that all technicians are assigned to a site.
- Ensure parts & material orders are placed in support of timely and cost efficient execution
- Deals with incoming customer calls and inquiries. Passes on all quote related questions to the Market Manager or the Application team, as appropriate.
- Ensure data entry and reporting for all relevant execution data.
- Handles all incoming customer calls and inquiries and adapts scheduling accordingly. Dispatch calls if needed. Escalates customer issues as appropriate. Communicates action plans to the customer.
- Ensures consistent and daily schedule communication with the teams and follows up on activities & tasks performed to ensure completion.
- Places orders for materials, parts, tools and subcontractors. Ensures on time part delivery to job site.
- Collect daily feedback on execution (checklists, timesheets, expenses, reports) and ensures all relevant are entered into
- SAP systems & tool. Provides regular consolidated reports to the Market Manager.
- Ensure that all execution data (time sheets, expenses, delivery plans are entered into SAP systems & tools.
- Overlooks service vehicles assigned to the location, as and when needed (e.g. mileage tracking, maintenance, fuel costs, etc.).
- Support the team technically to solve the site issue.
- Prepare the month sales forecast and highlight the Risk and Opportunities..
- In addition to the above mentioned tasks, other activities and responsibilities may be individually defined.
- Mechanical Engineer or equivalent.
- Proficient computer skills, especially MS Office.
Job Details
Employment Types:
Full time
Industry:
Telecom
Function:
IT , Engineering – Mechanical / Automotive / Industrial , Engineering – Environmental / Health / Safety
Roles:
Clinical Operations Manager / Lead , Other Software / Hardware / EDP , Team Leader / Technical Leader
Skills:
Operations Lead
