Customer Service Representative

25 أكتوبر، 2022

0 3 2 دقائق

الوصف الوظيفي

Responsible to assist in the overall running of the Reception to ensure an efficient and effective operation and guest satisfaction.

· Receive and process resort reservations

· Provide positive guest relations and swift guest recognition

· Greet, register, and allocate appropriate booking activities to the guests

· Anticipate guest requirements by making use of guest preference and guest history information at every opportunity

· Keep records of sports activity availability and guests' accounts

· Compute bill, collect payment, and make change for guests

· Answer enquiries pertaining to resort services, activities, registration of guests, shopping, dining, entertainment, and travel directions

· Make and confirm restaurant, transportation, or entertainment reservations, and arrange for tours.

· Receive and handle mail, messages and telephone calls.

· Post charges such as activity fees and food to city ledger

· Maintain appropriate standards of conduct, dress, hygiene, uniform appearance and professionalism

· Follow resort policies and procedures, demonstrate efficient teamwork and contribute to the achievement of business goals
Gauge client requirements to offer the perfect solution through fruitful interaction.
Provide accurate, valid and complete information by using the right methods/tools.
Ensure resolving doubts and queries of customers by providing accurate and suitable information within set deadlines.
Create a concise report on client interaction to facilitate a swift decision-making process.
Stay up-to-date with the organization's new regulations, products, and service launches through efficient communication with the management.
Troubleshoot and resolve product issues and concerns.

Previous association with a company in the role of a customer service executive or representative.
Adept in using customer relationship management software to offer the best client services.
Adept in addressing client questions through effective telephonic conversation.
Excellent communication and presentation skills.
Thorough understanding of setting priorities for a task to comply with the set deadlines and responsibilities.
Fluent in operating the latest computer software and online tools.
Any Bachelor education degree or equivalent
At least 3 years’ of experience in customer service in Hospitality and / or Sports Facilities Environment
Knowledge of UAE local market and with hospitality background
Experience in an integrated Private or Semi-Private Resort and Country Club or Sports Club
Maintaining a positive, empathetic, and professional attitude toward customers at all times and responding promptly to customer inquiries
Communicating with customers through various channels
Acknowledging and resolving customer complaints, Ability to stay calm when customers are stressed or upset
Knowing our products/services inside and out
Bilingual in Arabic & English