Business Support Assistant (Receptionist) Fixed Term – G3, New Delhi
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WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.
WFP encourages female candidates and people with disabilities to apply.
VACANCY DETAILS
Job Title: Business Support Assistant (Receptionist)
Grade: G3
Type of contract: Fixed Term
Duration: One Year (renewable)
Reporting to: Senior Administration Associate
Duty Station: New Delhi, India
Vacancy no : 176624
Date of Publication: 25 October 2022
Deadline of Application: 07 November 2022
TERMS AND CONDITIONS
• This vacancy is open to Indian Nationals only.
• This vacancy is open for internal and external candidates. As per the WFP’s Recruitment & Selection Policy, the definition of “internal” is only applicable to WFP staff members holding a permanent, continuing or FT appointment.
• Only candidates under serious consideration will be contacted.
• A written test will be used for screening candidates.
• Only recommended candidates will be retained on roster for a period of two years and may be considered for similar positions from roster.
• The salary for this position is non-taxable (subject to medical and pension deduction). The incumbent will be entitled for benefits related to medical, pension, leave as per WFP policy.
JOB PURPOSE
To serve as Country Office Receptionist and to deliver a range of routine business support tasks, to ensure that staff are effectively supported.
KEY ACCOUNTABILITIES (not all-inclusive)
1. Serve as Receptionist for the Country Office, by answering calls and being the face of the organisation by greeting guests and visitors and directing them to the appropriate staff.
2. Collect, sort, record and disseminate correspondence, reports and other material to meet the required demands of staff to time standards.
3. Respond to routine queries received and escalate where appropriate, to provide a timely and accurate service to clients.
4. Assist in arranging for courier, pouch formalities etc for delivery of items.
5. Provide a set of standard business support activities, where required, to contribute to the effective functioning of business operations. Draft standard letters/note verbale(s) etc.
6. Make travel arrangements and support events, issue and update stationery, first aid, telephone directory records, etc., to support staff and administration unit to work effectively.
7. Support the maintenance of Administration office files, documents, and records in accordance with established systems and processes so that information is current and readily available for staff.
8. Undertake standard data entry tasks in accordance with defined systems, to ensure information is organised and readily available for the business team.
Any other administrative functions that may be assigned as and when required.
STANDARD MINIMUM QUALIFICATIONS
Education: Completion of secondary school education.
Experience: Three or more years of experience in general administration work including reception and registry functions with International Organisation(s).
Knowledge & Skills:
• Ability to use standard office equipment such as photocopiers and scanners
• Knowledge of standardised business support work routines and methods
• Knowledge of standard office software packages, e.g. Microsoft word, excel etc.
• Uses tact and courtesy to give and receive information with a variety of individuals
• Good attention to detail in order to identify data discrepancies
• Ability to work to deadlines and follow clear instructions
Language : General Service (Field): Fluency in both oral and written communication in the UN language in use at the duty station and in the duty station’s language, if different.
HOW TO APPLY
ABOUT WFP
The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.
ORGANIZATIONAL CONTEXT
These jobs are found in India Country Offices (COs). Job holders typically provide administrative support to team and report to the Senior Administrative Associate. At this level, work is carried out under close supervision or immediately available assistance. Job holders are expected to produce organized and accurate work
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WFP has a zero-tolerance approach to conduct such as fraud, sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to WFP’s standards of conduct and will therefore undergo rigorous background verification internally or through third parties. Selected candidates will also be required to provide additional information as part of the verification exercise. Misrepresentation of information provided during the recruitment process may lead to disqualification or termination of employment
WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.
