Client Relationship Manager (Pensions Administration)
Job Description
Client Relationship Manager, Pensions Administration – can be based in the Edinburgh, Glasgow, Liverpool, Manchester, Exeter or London offices – Hybrid/ fully remote working available
The Wealth Administration (WA) Client Management Team are responsible for the contractual, commercial and strategic relationships for Mercer clients with the associated administration services delivered by our Operations and Technology (O&T) teams. This is an opportunity to join this client facing team, reporting to the Client Management location lead.
We are currently recruiting for a Client Manager to join the team. Whilst you may have experience of client management, there may be opportunity for candidates with a solid pensions background to develop into the role, initially acting as a support to one of the more experienced members of the team and progressing to take responsibility of your own portfolio over time.
What can you expect
- The successful candidate will be responsible for the active management of an agreed portfolio of Pensions Administration clients. In particular, the role will have a heavy focus on strong financial disciplines, revenue generation, project oversight, WIP and AR management.
- You will play a pivotal part in working with the client RM's and Consultants in identifying new opportunities for revenue generation in administration and throughout Mercer more widely.
- In addition, you will work closely with the O&T teams to optimise service and manage revenue projects effectively, ensuring client satisfaction with service through the proactive management of client relationships.
What is in it for you
- The chance to develop your career within a large global organisation that is incredibly passionate about how it works and cares for their clients across the world.
- Learn from industry leaders who will work closely with the team to help upskill, network and ultimately support the mission to generate growth across the business.
- A competitive basic salary, plus ongoing access to a fantastic suite of employee benefits including an excellent pension contribution, life assurance and 25 days of annual leave
We will count on you to:
- Act as Client Relationship manager for selected number administration clients to retain, develop and grow those client relationships
- Act as the point of contact for c. 100 clients within a location and work with the consulting portfolio owners and RM leads to manage and identify revenue opportunities
- Achieve revenue, profitability and growth targets for clients in portfolio
- Agree service provision and associated revenue with the client and work with the Mercer Operations and Technology teams to deliver these services.
- Undertake client reviews and ensure action plans are put into place where appropriate.
- Proactively take responsibility for developing and redefining both service offerings and clients contracts to maximise profit, agreeing any changes with Mercer Operations and Technology contacts.
- Act as the contact in contract negotiation for new business, on-going contract extensions and rebids
- Maximise revenue and minimize and manage WIP and Debt both directly and through proactive discussions with clients and Mercer O&T
- Identify future industry trends and ensure service offering is compatible for client portfolio proposing strategic direction and working with Mercer Operations and Technology or other LOBs as applicable
What you need to have:
- Experience of working for/with clients in the third party administration environment
- A willingness to progress in a client management environment
- Experience and/or understanding of third party pension scheme administration
- Experience of delivering in a targeted environment, and an understanding of managing costs to ensure profitability
What makes you stand out:
- Proven record of successfully working for/with clients in the third party administration environment
- Examples of achieving revenue and profitability targets, managing costs to budgets and proposals
- Understanding of the complexities of the pension scheme administration service and market
- Solid industry knowledge or an industry presence to identify and influence changes that affect the business
- PMI qualifications desirable although not essential
provides insights, advice and technology-driven solutions to help build brighter futures for our clients, colleagues and communities. Together, we're redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer's more than 25,000 employees are based in 44 countries, and the firm operates in over 130 countries. Mercer is a business of (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy and people, with 76,000 colleagues and annualized revenue approaching $17 billion. Through its market-leading businesses, including , and , Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment.
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Job Details
Employment Types:
Full time
Industry:
Banking / Accounting / Financial Services
Function:
IT , Advertising, DM, PR, MR & Event Management , Merchandising & Planning / Category Management
Roles:
Hardware Design Engineer
Skills:
client satisfaction AR Management pensions willingness project oversight Revenue Generation Proactive identifying new opportunities pensions administration industry knowledge leaders portfolio pmi strategic relationships li-hybrid Client Relationship Client Management Contract Negotiation client facing Proposals
