Store Manager

22 أكتوبر، 2022

0 2 2 دقائق

Job Description

Customer Focus
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Effective resource planning for customer service
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Ensure regular training of store staff on all aspects of customer service,product knowledge and selling skills
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Implements a high standard of customer focus within the store
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Regularly assesses customer service standards within store
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Create seamless customer service orientation among store employees by ensuring timely and efficient customer service
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Ensure customer needs are met and complaints/queries are resolved in a timely manner
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Assess mystery shopping feedback and prepare action plan for improvement
Sales and Commercial Profit
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Achieve the revenue targets for the store
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Achieve target productivity metric ( sales per person per day, staff per sqft) for the store
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Actively seeks ways to achieve or exceed shop sales targets
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Monitor and control expenses ( overtime, local,stock and consumables) through efficient store operations
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Interpret and act on operational profit and sales reports generated through finance and focus on improving under-performing areas
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Monitor sales performance against last year, last week and budget on a daily and weekly basis and to give feedback to managers and also to communicate to staff
Shop Keeping and Store Standards
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Ensure accurate stock merchandise and management (stock ageing , stock loss, space management) within the store
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Oversee and monitor all point of sales activities in the store which includes – sales transactions, tracking customer orders and payments, registering sale and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback
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Oversee and monitor the inventory management in the store ( stock availabililty,order management, back store management, stock movement within store)
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Ensure that the store is in compliance with the company policy for all employment and state laws, including wage and hour, human rights and equal employment opportunities
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Ensure the company policy and procedures are communicated in a timely manner and adhered to accordingly
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Oversee cash transaction entry and management ( petty cas, pos cash elements, change floats)
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Regularly audit own store administration and resolve any issues
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Monitor and continuously seek to understand commercial environment, local trading patterns, competitor activity and market trends in the retail sector and their impact on store.
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Monitor and handle customer complaints and take corrective action in line with Company policy
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Maintain high standards of visual appearance throughout the store including all non-retail areas
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Maintain window and in-store displays to a high standard in line with merchandising guidelines
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Prepare and review store reports on sales, commercial profit and stock ageing (slow moving, fast moving and non moving items)
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Execute price revisions within the store
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Maintain a high level of store health and security for company assets, cash, stock and customer property
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Ensure seasonal peaks, important trading/promotional events are taken account of when preparing forecasts and staff rosters
People Management
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Ensure store expectations and priorities are communicated to staff
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Review and provide regular feedback on staff's performance against expectations
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Carry out regular and relevant in-store training and enrol staff on relevant Learning and Development courses
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Support induction of new recruits through buddy system
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Monitor staff welfare ( staff accommodation and transport) and facilitate complaint resolution
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Oversee staff development and drive motivation levels of the store associates
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Ensure effective resource planning and succession planning