Store Associate

22 أكتوبر، 2022

0 37 دقيقة واحدة

Job Description

Position: Sr. Salesman Grade:
Concept: Splash Territory Location: OVERVIEW
To maximize Sales through exceptional customer service and to maintain the desired standards in the store in all aspects. MAIN JOB RESPONSIBILITIES
Merchandising, Shop keeping And Store Standards
.Ensuring all stock is displayed on sales floor according to Company layout
.To update all new in-store arrivals, pricing etc

To display all merchandise proportionately and accordingly
To ensure all products are price tagged and bar-coded before display
Full knowledge of products, departments in store, make, features and after sales service
Maintain a detailed knowledge of the section merchandise, ensuring promotions and fast selling lines are featured
Stock replenishment to the shop floor and assuring continuous stock availability on all merchandise
To assist in accurate stock counts as per store requirements
To train the new joiners on shop floor

Customer Service

To provide customer satisfaction by delivering exceptional customer service
To have a clear understanding of all departments and providing product knowledge to customers

.Communicate appropriately with customers including proactive greeting and acknowledgement
.To take ownership and effectively deal with customer queries and complaints
.Follow procedures for dealing with specific customer orders

Follow the GOLDEN RULE of selling – greeting, asking, listening, advising reassuring and thanking the customers
To provide information about the customers to the supervisor

KEY JOB DELIVERABLES / ACCOUNTABILITIES
.To ensure customer satisfaction by delivering exceptional customer service
.To achieve the sales target
.Effective inventory control and periodical stock reviews
.To ensure that the merchandise are displayed as per company objective PERSON SPECIFICATION
Academic : Graduate in any discipline, preference would be given to a person possessing a Diploma in Sales i.e. NIS
Experience: 1year in retail sales
Knowledge: Understanding of the Customer behavior pattern
Product knowledge
In-depth knowledge of market competition
Skills/ Abilities: Communication skills
Domain expertise
Proactive
Flexibility
Interpersonal skills
Customer service orientation RELATIONSHIPS
Reports to : Supervisor
Supervises : Jr. Sales
Liaises with: Shop Manager and Visual Merchandisers