Store Associate

Job Description

Position: Store Associate
Overview
This position is responsible for providing a complete shopping experience for our customers, involving customer service, product knowledge and all shopping environmental involvements
MAIN JOB RESPONSIBILITIES
1. Housekeeping

• To keep & maintain the section clean & neat
• To remove dusts & other dirt's from display area.
• To take care of basic requirements like steaming, cubing of garments.
• To ensure that shop fittings are maintained properly.

2. Inventory

• To check the stock on a daily basis to ensure that all products are adequately stocked and available for customers.
• To keep the featured merchandise prominently displayed.
• To keep the store image by adhering the guidelines as outlined by store manager/visual merchandising manager.

3. Product Knowledge

• To give accurate information about all products.
• To educate himself / herself about the culture and the history of Splash .

4. Customer Service

• Greet all customers promptly and courteously upon entering the stores.
• Direct customer throughout the store or specific areas.
• Satisfy the customer's needs, requests & queries.
• Increase the customer base by adding more customers to the store.
• Understand the return policy
• Maintain a positive & cheerful attitude and cooperate with colleagues.
• Apply all customer service standards as advised during training.
• Perform a role of a cashier based on business requirement.

5. Operations

• To report to work on time or to notify in advance if absent or late.
• To be aware how to operate the cash tills.
• To understand how to use and utilize the reports.
• To use the correct procedures & basics in ordering, transferring of goods.
• To practice proactive in safety consciousness at all times.
• To practice security measures that help prevent theft.
• Understand the policy of the lost & found procedures.

RELATIONSHIPS
Reports to : Store Manager

Job Details

Employment Types:

Full time

Industry:

Retailing

Function:

Purchase / Logistics / Supply Chain

Roles:

Store Keeper / Warehouse Assistant

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