Front Office Associate
Job Description
Job Purpose – This position is for Ras Al Khaimah
Primary responsibility of the role is to handle all activities relating to guest accounts, receiving and filling of checks, posting, control of safety deposit boxes, mail & information services, cashiering procedures, foreign exchange payment/ settlement of guest accounts money change, room blocking and inventory, guest check-in, room transfers and other guest requirement.
Key Accountabilities –
- Upsells the hotel to guests whenever the opportunity arises.
- Keeps informed of Citymax hotel policies and procedures as they relate to the FO operations and guest service.
- Blocks and pre-registers rooms according to reservation requests.
- Blocks rooms for arriving guests according to set procedures.
- Makes and follows through room-rate-name changes.
- Immediately processes all checked-in registration cards and sets up an accurate folio in the system.
- Types all pre-registered and NSR key envelopes prior to guest arrival.
- Double checks accuracy of pre-registration, room allocation and keys in the key jacket.
- Attends to every guest requests the best way possible.
- Keeps informed of the hotel's emergency procedures.
- Maintains a clean neat work area at all times.
- Checks supplies weekly in the work area and requisitions accordingly.
- Keeps updated on the system operation and procedures.
- Performs other duties as may be assigned from time to time.
Knowledge, Skills & Experience
Education
Minimum Diploma in any discipline. Bachelor's degree in Hotel Management / Course in Hotel Management preferred.
Job Experience
- Previous experience in service / hospitality industry is an asset, 2-3 years in Front Office is ideal
Others
- Excellent interpersonal and communication skills.
- Speak, Read and Write English
Job Details
Employment Types:
Full time
Industry:
Hotels / Hospitality / Restaurant
Function:
Admin / Secretarial / Front Office , Hotels / restaurants
Roles:
Front Office Manager , Front Office Executive
