Duty Manager

Job Description

Front Office Duty Manager
As a Front Office Duty Manager, you will responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.
What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Under the guidance and 36739209
  of the Front Office Manager and / or the Night Manager, his/her responsibilities are to provide efficient, personalized, courteous and punctual service and to practice up-selling techniques. To work with a team spirit and to ensure that each guest leaves the property fully satisfied and with the wish to return back.
• Must be thoroughly familiar with all Mvenpick Operational Standards and ensure they are followed. He / She is responsible for supervising the operations at the front desk according to our hotel standards in order to ensure guest satisfaction under the supervision of Front Office Manager in the accomplishment of their objectives.
• Prepare for daily arrivals in terms of room allocation, amenities and special requests of guests.
• Take responsibility of your shift & handle situations, ensure that reception team on shift is looked after and helped if needed
• Register and process check in for all arrivals
• Conduct daily briefing & ensure IQ standard is followed
• Perform Check in & Check Out at the reception
• Check online comments (Tripadvsior, Booking.com etc) and investigate issues then report to the manager
• Ensure guest comments are investigated and reply back to guest accordingly
• Handle guest complaints and take action immediately to ensure satisfaction is delivered
• Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon guests departure.
• Handle issuance of guest room key cards and ensure effective control for guest security.
• Check Paymaster daily and give feedback RDM with action taken
• Encourage rooms & breakfast upselling daily to the team and share result and feedback
• File daily reception report and documents systematically.
• At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.
• Co-ordination and information with the Front Office, Housekeeping, F&B and especially with the General Manager regarding MIPs and VIPs.
• Other duties as assigned.
• Perform duties in a manner that respects Mvenpick Hotels & Resorts Core Behaviours which are Trust, Relationship, Entrepreneurship and Drive.
• Assist in Task Force Teams for new openings

Your experience and skills include:

• Previous experience in a similar leadership role is an asset
• Strong interpersonal and problem-solving abilities and the ability to lead by example

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor
We are much more than a world leader. We are more than 280,000 hoteliers with a purposeful and heartfelt mission: to make every guest Feel Welcome in our 4,700 addresses and on our digital platforms. We are committed to a culture and guided by our values that make our talent Feel Valued. We want them to express their passions every day and realize their full potential through exemplary professional development and growth opportunities, enjoying a life filled with unlimited experiences. To connect with us, please visit

Job Details

Employment Types:

Full time

Industry:

Hospitals / Healthcare / Diagnostics , Hotels / Hospitality / Restaurant

Function:

Hotels / restaurants , Manufacturing / Engineering / R&D

Roles:

Restaurant Manager , Front Office Executive

Skills:

Front Office Management check in Check Out Guest queries Cash Management

Education:

High School or Equivalent

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