City Manager

Job Description

Job Description
Responsible for ensuring smooth retail store operations in the city/territory he/she is responsible for by providing effective leadership, support and advice to store managers and other staff members in the city/territory. The job holder is essentially responsible for overall administration by working closely with local authorities and internal stakeholders.

• Provide leadership on the ground to store teams. Support Area Managers, RCBHs to execute concept plans in stores & run smooth store operations by liaising / resolving staff or local authorities related issues.
• Liaise and work closely with all local government authorities, build strong working relationship. Regularly meet to ensure the stores meet all regulation requirements and are fully compliant. (Baladiya, Police, MoL, Civil Defence etc).
• Ensure all licenses and approvals are up to date, timely renewed and records maintained in each store.
• Safeguard all company assets and ensure all equipment are fully operational and in service.
• Always maintain the infrastructure and keep it fully operational.
• Ensure all stores are fully operational and meet BOE standards.
• Reduce shrinkage at store level by working closely with the store managers.
• Manage all customer complaints and resolve issues locally. Liaise with relevant function, manager in LA to resolve.
• Regularly walk retail and report on competition activities.
• Maintain local landlord relationships, meet regularly.
• Identify any new store opportunities and inform the Regional Head.
• Support HR to hire and retain staff.
• Ensure each store has identified HiPo talent and succession bench strength is built at store/city level.
• Participate in all employee engagement activities. Initiate local staff activities to keep the staff engaged, motivated.
• Handle all labor complaints and resolve locally. Work with Regional HR and legal to timely close labor disputes.
• Ensure staff backroom and other facilities are well maintained.
• Regularly engage with staff, understand and resolve any concerns.
• Collaborate with RCBHs, AMs and support them execute their plans.
• Retain and engage the talent employed and build a collaborative and high-performance team

Job Experience

• 10+ years of administrative/management experience in retail, FMCG org in KSA
• Strong city/regional understanding and have a local connect
• Ability to engage, build relationship.

Required Leadership Skills

• Strong emotional connect to lead the team on the ground
• Collaborate and work closely with SMs, AMs, RCBHs, Admin & HR teams
• Attitude – Get Things Done
• Task and execution focused.
• Receptive to feedback and accepting of other's viewpoints
• Cultural Fit – Sense of purpose, Humility & Store focused approach

Job Details

Employment Types:

Full time

Industry:

Retailing

Function:

Customer Service / Call Centre / BPO , Operations , Retail Chains , Sales – Retail / General

Roles:

Other Roles

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