Team Leader- Property Management

Job Description

Job Description
JOB PURPOSE:
To supervise and handle all aspects of property management such as issuance of contracts, contract renewal, break-lease, short-lease extension and termination of contracts for the residential property portfolio in Abu Dhabi, to maintain the optimum occupancy rate and retain high levels of tenant/landlord satisfaction.
ACCOUNTABILITIES:
Team Supervision

• Organise and supervise the work of the assigned team to ensure that all work within a specific area of the activity is carried out in an efficient manner, which is consistent with operating procedures and policy.
• Provide on the job training and constructive feedback to assigned team to support their overall development.
• Promote the organisation's values and ethics in all activities within the team to support the establishment of a value driven culture within the bank.

Budgeting and Financial Performance

• Monitor the financial performance of a given area of activity versus budgets and ensure all activities are carried out in line with the approved guidelines while promptly reporting on any variances to management.

Policies, Systems, Processes & Procedures

• Provide inputs and implement policies, systems and procedures for the assigned team so that all relevant procedural/legislative requirements, are fulfilled while delivering a quality, cost-effective service.

Continuous Improvement

• Participate in the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reductions.

Reporting

• Prepare sectional statements and reports timely and accurately to meet FAB and departmental requirements, policies and quality standards.

Job Specific Accountabilities

• Manage the PM team responsible for issuance of contracts, renewal and termination of contracts for the Abu Dhabi property portfolio.
• Ensure the operational PM procedures defined in the Operations Manual are complied with and the appropriate documentation is raised.
• Oversee the connection/disconnection of utilities, water and electricity, and registration for existing properties under management, depending on the status of the contract.
• Ensure that registration with Tathweeq for all new projects, or existing properties under management.
• Ensure that all properties under management have valid insurance cover to mitigate any financial risk to the stakeholders.
• Ensure property file is created with copies of all relevant documentation and forwarded to the Real Estate Finance & Operations department on completion.
• Ensure renewal notifications are issued to individual tenants three months prior to expiry of contracts.
• Handle renewal of contracts, process rent reduction requests, short lease extensions as per the procedures outlined in the Operations Manual
• Collect all administration charges pertaining to the issuance, renewal or termination of contract.
• Handle all enquiries from existing tenants relating to property management.
• Ensure collecting required documents from the customers.
• Receive and log into CMS any service request or complaint from an existing tenant on receipt to ensure service levels are maintained.
• Conduct regular site visits to ensure properties are maintained to the required quality standards.
• Ensure the PM team deliver an engaging and unified customer experience to prospective and existing landlords/tenants.
• Ensure collecting VAT charges from commercial leases.
• Ensure that all data input properly while property take over and replacing cheques.
• Receiving complaints from walk in customers and CMS.
• Communicate with related departments.
• Communicate with customers through calls and circulars in the properties.
• Handle portfolio with all necessary follow up (due for renewal, complaints, and reports) and ensure that team doing the same.

Specific Accountability

• Follow all issues related to Municipality and ADDC.
• Resolve any complaints from either landlords or tenants.
• Handle and address any local Government issues.
• Initiate any legal cases, logging and following up the case with the Legal team and the assigned lawyer's office

Qualifications
Minimum Qualification

• Bachelor's degree in Arts (BA) or Sciences (BS) or another related discipline.

Minimum Experience

• Eight years relevant experience in the property management or leasing environment with at least three years in a supervisory position in the Real Estate function.

Job Details

Employment Types:

Full time

Industry:

Banking / Accounting / Financial Services

Function:

Finance & Accounts , IT

Roles:

Team Leader / Technical Leader

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