فرصة عمل مميزة لدى بنك الاتحاد

Brand Technology Advisor

Description

This role is responsible for welcoming customers, helping select the appropriate Qmatic tickets, and managing customers flow

in addition to Conducting all customers quick service requests and is considered as a focal point helping customers migration by explaining to customers how to use ATM machine and e-banking applications (Quick Cash).

Responsibilities:

1- Helps customer with taking the right Qmatic tickets and advices customer on counter to serve him

2- Transfer customers received to different counter when relevant/requested

3- Receives cheque book requests, transfers to service team to process and delivers issued cheque books to customers

4- Handles and issues bank statements for customers

5- Receives credit card statement requests, internet and mail orders, credit card details update requests

6- Receives and processes Visa electron card issuance for existing customers, reissuance, and replacement requests

7- Receives view-only self-service (Corporate Etihad online) channel requests and send email to RM

8- Receives full-access self-service (Corporate Etihad online) channel requests and send email to RM

9- Directs customers with external transfers, account-to-account transfers, cash deposits, & cash withdrawals to optimal channels (online banking or ATM)

10- Convinces customers to issue Visa Electron for existing customers

11- Helps customer register for online services and ultimate rewards program

12- Raising awareness on online banking and ATM for transfers below 2K

13- Responsible for migration of all possible fax inquiries to e-channel

14- Performs Service Advisor activities – Please review list of service responsibilities under dedicated service (BTA/Service)

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