Service Delivery Manager- Elite & Private Banking

20 أكتوبر، 2022

0 4 2 دقائق

Job Description

Job Description
The role of Service Delivery Manager (SDM) is to work very closely with Business and internal teams within IT to deliver business requirements. SDM will be responsible for handling end to end deliverables to business from both functional and technical standpoint. SDM needs to drive the team to brainstorm and finalise the business requirements in detail, obtain confirmation from stakeholders and liaise with various teams within IT Dept. for delivery. He/ She should be well versed in Private Banking & Wealth Management Domain.
Business Relationship Management:

Conduct regular meetings with Business to provide status update of current deliverables and discuss about other business priorities/ pain points
Incident Management – Ensure RCA is done and production incidents are resolved permanently within the stipulated TAT
Business requirements management – ownership end to end (Elucidation, Articulation, Requirements Scope Management, Documentation, Solution Design, User acceptance testing)
Business solution assurance – Requirements execution as per business need.
Drive and guide the team members throughout the SDLC cycle

Delivery:

Track milestones of various deliverables committed to Business
Validate BRD, FSD and Test Strategy/ Execution
Ensure deliverables are of high quality and meeting business expectations
Drive discussions with other dependent teams and vendors
Track and monitor team budget

Qualifications
Knowledge & Experience:

Minimum 15 years of experience with strong domain understanding of Wealth Management Product lifecycle, especially Equities, Fixed Income, Mutual Funds, Structured Products, Forex and Derivatives
Implementation experience of Temenos Wealth Suite – Triple'A Plus as Front Office and T24 as Back Office
Excellent knowledge on Temenos Wealth Suite platform including Triple'A Plus, T24 and TTI integration layer
Experience in Business Analysis and System Implementation with good exposure to Trading platforms, Wealth Management and Investment Banking operations
Knowledge of Business process reengineering principles, best practices and methodologies in the market is essential
Good knowledge of consumer banking products life cycle such as Assets, Liabilities and Alternate Channels will be an added advantage.
Focus on quality of the deliverables to ensure long term stability of the system
Experience in vendor evaluation and vendor management is essential

Skills:

Good Interpersonal Relationship skills
Excellent verbal and written communication and presentation skills
Able to gain trust of main interaction points within bank both with IT internal teams and Business units
Ability to understand system design and articulate Business requirements
Effort and cost estimation to arrive at the budget
Dynamic, flexible with high level of energy and positive outlook.
User management and facilitation skills
Critical thinking and problem solving
Any relevant certifications are desirable