SENIOR CUSTOMER SERVICES ASSISTANT – Emirates Flight Training Academy
Job Description
Job Purpose
Job Outline:
Prior experience of facilities management
Ensure the delivery of service support services to a high standard. Identifying opportunities that will continuously improve all aspects of FM operations
To be responsible for all external contractors in the building on a daily basis, Cleaning, Maintenance, Catering, Plant Maintenance and Pest Control ensuring all SLA's and KPI's are maintained.
Carry out building & meeting room checks on a daily basis, ensuring any issues are dealt with in a prompt and efficient manner.
Assisting the customer service department with office moves and other general adhoc projects.
Ordering new furniture as and when required.
Organisation of meetings: venue and welfare arrangements.
Organise and maintain records for invoices, expenses and financial records.
Act as point of contact for company departments and contractors ensuring lines of communication are maintained and regularly monitored – such as email, mail, telephone and helpdesk.
Ensure attending contractors onsite have authority to work and have provided the correct health and safety documentation to commence work. Record contractor activities onsite.
Support and assist the Customer Service Manager and the team with administration requirements.
Liaise with service providers and contractors to ensure regular activities are undertaken e.g. recycling, courier services.
Manage contractors, contracts and suppliers as directed to ensure service delivery.
General health and safety duties including risk assessments, contractor monitoring and other statutory and not statutory site requirements.
Attend training and course as directed by the Customer Service Manager.
Assist with maintaining the property to an acceptable condition utilising the approved external M&E, cleaning, grounds & waste services and security contractors respectively ensuring that the site is fully operational at all times.
Assist with the local management of Environmental matters to ensure targets are met such as recycling targets and any issues are resolved.
Prepare for Health & Safety and Environmental audits.
Carry out the building fire drills and ensure a maintained fire marshal system, organize Fire safety training with staff in line with legislation, organize First Aid training with staff in line with legislation.
To ensure that Procedures are adhered to in relation to all purchase requisitions and invoices within Facilities.
Ensure signage on site appropriate and current at all times.
Demonstrate permanent high level of security awareness, knowledge of emergency evacuation procedures as well as general Health & Safety
Help with Event setups.
To answer all department emails in a timely manner and ensuring the inbox is managed correctly
Qualifications & Experience
Administration.General administration : 3+ Years
10 Years schooling or equivalent :
Knowledge/Skills:
Computer literate with MS word and ability to use e-mail, fax, etc. Ability to communicate in other foreign language will be advantageous. A valid UAE driving licence is preferred.
Salary & Benefits
Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what's it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.
Job Details
Employment Types:
Full time
Industry:
Airlines / Aviation / Aerospace
Function:
IT , Banking, Insurance & Financial Services , Guards / Security Services
Roles:
Customer Service Executive (Voice)
Skills:
SENIOR CUSTOMER SERVICES ASSISTANT – Emirates Flight Training Academy
