Housekeeping Coordinator(Female)

Job Description

Summary
We at Hyatt Centric are at the center of some of the most unique destinations-in the middle of the action, in the know and always on-hand to serve up insider knowledge, intriguing tidbits and great conversation over a well-crafted cocktail. We're a local home base, preparing our guests to explore the best our cities have to offer so they can go forth and discover!
The Housekeeping Supervisor directly supervises and coordinates work activities of the Housekeeping staff in hotel. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Responsibilities
Resolve guest complaints, ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Maintain complete knowledge at all times of: Verify room status on A.M. report report discrepant rooms prioritize and update status of check-out rooms.
Ensure that assigned staff have reported to work document any late or absent employees.
Coordinate breaks for assigned staff. Prepare and distribute assignment sheets to assigned staff and review priorities.
Assign designated guest room keys and beepers to assigned staff.
Maintain accurate record of such and ensure security of keys.
Communicate additions or changes to the assignment sheets as they arise throughout the shift.
Inspect supply levels of floor closets.
We at Hyatt Centric are at the center of some of the most unique destinations-in the middle of the action, in the know and always on-hand to serve up insider knowledge, intriguing tidbits and great conversation over a well-crafted cocktail. We're a local home base, preparing our guests to explore the best our cities have to offer so they can go forth and discover!
The Housekeeping Supervisor directly supervises and coordinates work activities of the Housekeeping staff in hotel. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Responsibilities
Resolve guest complaints, ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Maintain complete knowledge at all times of: Verify room status on A.M. report report discrepant rooms prioritize and update status of check-out rooms.
Ensure that assigned staff have reported to work document any late or absent employees.
Coordinate breaks for assigned staff. Prepare and distribute assignment sheets to assigned staff and review priorities.
Assign designated guest room keys and beepers to assigned staff.
Maintain accurate record of such and ensure security of keys.
Communicate additions or changes to the assignment sheets as they arise throughout the shift.
Inspect supply levels of floor closets.
Qualifications

• Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience hotel operations. Good problem solving, administrative and interpersonal skills are a must.

Job Details

Employment Types:

Full time

Industry:

Education

Function:

Customer Service / Call Centre / BPO

Roles:

Customer Service Executive (Voice)

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