Senior Service Owner-National Housing Loans

19 أكتوبر، 2022

0 5 2 دقائق

Job Description

Job Description
Manage the technical delivery and support of all products while collaborating with platform teams while ensuring that the work is delivered on committed timelines and deliverables. Focused on feasibility, sustainability & technical design for sub product/program
Key Responsibilities

Collaborate with teams across the organization to strategize, define and communicate the technical requirements that are expected to be executed by the team.
Ensure all components from the enablement teams are delivererd on time as per the agreed train
Provide guidance, prioritization, organization and motivation for the team prior to and during each Sprint to reduce blockers and maximize output
Communicate to all levels of the organization both verbally and in written form the plans and progress of the team. This includes roadmaps and program/project status reporting.
Coordinate closely with Lead Product Owner and Delivery Owner to plan a deliverable's execution, while taking responsibility for planning the management of scope, costs and schedule.
Manage Planned and unplanned changes, risks and production issues & incidents to ensure rapid delivery and greater predictability
Accountable for ensuring the adoption of technical delivery of CI/CD and automation
Ensure right infrastructure teams are engaged during planning to ensure deliverable timeline is aligned to the train and the cost
Accountable for the completion of all NFRs before changes are released to Production and on an enduring basis for the lifetime of the product/application
Accountable for the Ownership and Management of the remediation of Risks and Issues
Responsible for planning and execution of vulnerability management, access control management, patch management.
Responsible for the planning, coordination and execution of Disaster Recovery exercises
Accountable for ensuring the provision of a robust production support model for their applications. Responsible for ensuring all supporting services and components also have a robust support model to be called upon when needed.
Responsible for the creation and maintenance of Run-books and Knowledge Articles to be used in times of Incidents.

Qualifications
Necessary Skills

10+ years experience in a medium to large-d IT department, and has a good knowledge of IT functions, systems, applications and processes.
Experience of working in an agile environment
Experience with other standardized development methodologies such as Waterfall or RUP
Experience of process management or ownership.
Experience managing multiple projects simultaneously, facilitating status meetings and presenting to large groups.
Ability to identify problems, mediate issues, develop solutions, and implement appropriate courses of action.
Proven to have implemented solutions aligned to Architectural strategic alignment
Highly proficient with MS Office, Jira and Confluence (or equivalent tools)

Preferred Skills

Minimum of 2 years of Scrum Master experience and/or managing using an Agile Development methodology.
Minimum of a year of Technical Project/ Program Management experience implementing solutions on Cloud-based platforms, such as Amazon Web Services, Microsoft Azure or Google Cloud