Reservations Agent

Job Description

Reservations Agent
An exciting opportunity has arisen for a Reservations Agent to join our Rixos The Palm team. To provide exceptional service to the guests & maintains the overall efficiency of standards set.
What's in it for you:

• Analyze all guest and travel agent requirements through telephone and emails and recommend suitable options for all customers and assist to confirm all reservations
• Ensure all incoming calls with courtesy and ensure efficient resolution of all guest inquiries for various hotel services and operations.
• Assist to book and block all rooms according to required standards and monitor all special reservations
• Ensure compliance to all security and safety standards on everyday basis and ensure optimal utilization of all resort software systems and maintain knowledge on all room types and its availability.
• Manage all mails from guests and ensure response and completion of all guest requests and evaluate all reservation logbook and provide update on everyday basis.
• Manage all incoming calls for reservation department and ensure response all queries and maintain professional relationship and atmosphere at all times.
• Coordinate with sales department and manage all communication for group bookings and maintain all calendars for hotel and inform operation staff for same.
• Assist to make all room reservations and ensure maximize room revenue for all and ensure all reservation detail update on all computers within required operating procedures..
• Your experience and skills include:
• Experience working as a Reservation Agent in 5. Hotels
• Customer-service & Data Entry experience.
• Excellent written and verbal communication skills.
• Multi-tasking and time-management skills, with the ability to prioritize tasks.
• Proficient in Microsoft office suite.
• Ability to work flexible hours
• Highly responsible and reliable with a professional presentation

• Your team and working environment:
  • Rixos The Palm Dubai Hotel & Suites is a multi-awarded family beach destination situated on the iconic Palm Jumeirah Dubai.

At Accor, we are Heartists!
Are you ready to put your heart at the center of everything that you do If so, then join our team of Heartists at Rixos The Palm, Every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding!
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Details

Employment Types:

Full time

Industry:

Hospitals / Healthcare / Diagnostics

Function:

Advertising, DM, PR, MR & Event Management , Sales / Business Development

Roles:

Direct Sales Agent / Commission Agent

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