Front Office Shift Leader

Job Description

Front Office Shift Leader- French Speaker :
As a Front Office Shit Leader you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience.
What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure
• Maintain effective communication with all related departments to ensure smooth service delivery
• Maintain good working relationship with all Front Office employees with particular emphasis on Guest Service Agents and Guest Relations
• Supervise all Front Desk employees ensuring guests are taken care of in a professional and friendly manner
• Maintain an up to date knowledge of hotel and local services and supply information and respond to guest queries
• Deal swiftly, efficiently and sensitively to guest complaints and follows through
• Maintain awareness of guest profiles
  Your experience and skills include:
• Any Bachelor Degree or equivalent
• Pervious Front Office experience essentially required
• Proven ability to build and maintain good relationships with all guests .
• Ability to lead by example, believe in a strong team culture and set the scene for high performance
• Excellent communication skills in French and English.
• Strong interpersonal and problem solving abilities.
• Our team and working environment:
  Adagio, Novotel and Movenpick JVT Dubai has 924 keys including sold units as well as 4 F&B outlets and contemporary Recreation center.
  Our commitment to Diversity & Inclusion:
  We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
  Why work for Accor
  We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
  By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit
  Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Details

Employment Types:

Full time

Industry:

Hospitals / Healthcare / Diagnostics

Function:

Manufacturing / Engineering / R&D

Skills:

Front Office Shift Leader

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