Business Engagement Manager (Digital Solutions) NOB, Erbil , Iraq
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WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.
ABOUT WFP
The United Nations World Food Programme (WFP) is the world’s largest humanitarian organization, saving lives in emergencies, building prosperity, and supporting a sustainable future for people recovering from conflict, disasters, and the impact of climate change. In 2021 WFP supported 652,800 people in Iraq. Through providing food for vulnerable people, skills to build futures, and enhanced social protection, WFP is helping the Government of Iraq build people’s food security and resilience. For more information, see wfp.org/countries/iraq and ar.wfp.org/countries/iraq.
ORGANIZATIONAL CONTEXT
In Iraq, WFP is leveraging its global expertise in technological solutions for social transfers to support government digitalization initiatives.
There is huge growth potential in digitalisation of government to citizen services, opening way to new forms of delivering programmes and implementing local policies. By supporting the Government of Iraq’s efforts to leverage digital tools in the optimization of programme processes, WFP will help improve the support provided to millions of Iraqi nationals.
The Business Engagement Manager (Digital Solutions) in Erbil will report to the Business Transformation Officer in the Technology Services Unit
JOB PURPOSE
Business Engagement Managers (BEMs) serve as the strategic liaison between specialists in the Country Office Technology Services unit (TEC) and other WFP Business Areas/Government technology counterparts. The BEM will facilitate forward-looking planning, to ensure that technology solutions and initiatives are fully aligned with government digitalization efforts and digital transformation strategies.
The BEMs are ambassadors for the full portfolio of technology services provided by TEC to other WFP units, and for the Technical Support and Advisory services offered by WFP to government partner ministries. By building strategic relationships with technical counterparts in the government, they identify opportunities for collaboration, support, and co-creation of applications and services, and they ensure alignment of work plans between TEC and the business area/government departments they support.
KEY ACCOUNTABILITIES
1.Lead a team of product specialists ensuring that they receive adequate information to shape product designs and prioritize features according to business needs and project timelines.
2.Function as the bridge between TEC product focal points and Business owners within WFP and government counterpart-ministries to facilitate engagement for the capture, analysis, and documentation of business requirements for IT solutions and services.
3.Identify and proactively engage stakeholders within government to secure requisite policy-guidance, buy-in, and input on workplans from all concerned entities.
4.Draft and share periodic project progress updates, clarify technology capabilities, constraints, and risks that must be monitored and addressed to minimize impact on project implementation.
5.Support the Social Protection Project Manager by providing technical inputs to project plans and feeding back status updates and reports on (technical) implementation progress.
6.Maintain up-to-date service catalogue of IT solutions offered to the business and government partners, including current, retired, and pipelined, to support effective knowledge and capability management.
7.Ensure the identification of, adherence to, and documentation of compliance with, relevant government and industry standards and best practice for application security, quality, and usability.
8.Take full ownership of system documentation, ensuring that contractors prepare clear, concise, and user friendly technical and user documents for IT solutions to ease system adoption, support and maintenance, and establish procedures to keep documentation up to date.
9.Take full ownership of staff capacity building for operation and maintenance of WFP-provided applications, including identification of capacity gaps, planning and arranging training and onboarding for system support and maintenance staff.
10.Other accountabilities as required.
STANDARD MINIMUM QUALIFICATIONS
Education: Advanced University degree in Computer Science, engineering or other relevant field, or First University degree with additional years of related work experience, plus training & certification.
Possession of industry certifications related to project management, governance, and information security will be a distinct advantage (Prince 2, PMP, CISA, TOGAF, ISO/IEC 27001 & 27701, COBIT etc.).
Experience: For holders of an Advanced degree, a minimum of three (3) years of relevant professional work experience in the information technology field, with a focus on Systems Analysis, Software development, software project management, or another related field.
For holders of a First degree, a minimum of five (5) years of relevant professional work experience as described above.
Language: Fluency (level C) in English language and Kurdish language, proficiency in Arabic is an advantage.
KNOWLEDGE & SKILLS
•Be a great communicator, relationship builder with analytical skills, the ability to prioritize and drive sound business decisions, ability to conduct cost-benefit analyses to support project management.
•Experience in modern platform/software architecture and micro services architecture.
•Experience with agile software acquisition methodologies, knowledge of software license types and their terms of use
•Experience analysing and solving complex business problems with technology solutions
•Experience successfully engaging with governments, and knowledge of applicable protocols and norms
•Understanding of IT portfolio management and evaluating project criteria on ROI, strategic alignment, and TCO.
•Strong negotiation skills
TERMS AND CONDITIONS
Position Title: Business Engagement Manager (Digital Solutions)
Contract Type: Fixed Term
Grade: NOB
Duty Station: Erbil, Iraq
Salary: Starting at USD 4227.5 per month.
Medical Plan: Valid medical plan for the staff member, spouse, and dependent's children under 18 years
Annual Leave: 30 working days per annum
DEADLINE FOR APPLICATIONS
Applications close on 2nd November 2022
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All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.
No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.
