TLS – MERC – Digital Project Manager/ Senior Manager – Amman

18 أكتوبر، 2022

0 4 دقيقة واحدة

Line of Service

Tax

Industry/Sector

Not Applicable

Specialism

Technology Strategy

Management Level

Senior Manager

Job Description & Summary

Responsible for managing the applications within the TLS line.

Figure out what specific applications are needed to improve business operations, and then supervise the installation, upgrading and supporting the daily maintenance of software applications used by Engagements teams.

Engage with people at all levels, and work as part of the IT development team.

Help on train and communicate how to use the software across the region.

Develop And Maintain System Documentation And Procedures That Includes

Application Support Procedures

System and Technical Configuration Documentation

User Training for new systems

Monitor the Apps usage and increase the adoption rate

Overall;

Support in the Budgeting & Recruitment
Strategy for the function and implementation
Report progress on periodic basis to senior mgmt
Implement agreed upon change mgmt procedures
Assesses business process requirements
Manage global applications implementation and upgrades
Lead the local and global applications team
Lead the TLS help desk support team
Develop professional relations with engagements teams and establish effective solutions to meet business requirements
Work with business and IT teams and manage all project requirements
Develop work schedules and ensure all application work within work schedule
Collaborate with development and quality control teams and achieve all quality deliverables
Prepare documentations and evaluations for for local and global applications
Ensure the team has clear direction, focus, targets and accountability